Question 1

Is there any kind of age restriction?

Accepted Answer

Only people over 21 years of age and who have a driver's license for a minimum of 2 years can rent cars in Cuba through our website.

Question 2

What documents do I have to present when picking up the car in Cuba?

Accepted Answer

You must present your valid driver's license with at least 2 years old, original passport or identity card in case you reside in Cuba and the voucher of your reservation in print.

Question 3

How can I  made the payment?

Accepted Answer

The payment is made online, once the confirmation number has been confirmed and sent, an email will be sent with a payment link. The link will show the prices in EUR at the rate of the day with the Cost in USD. You will pay in USD the agreed value. All these reasons are for the embargo on Cuba.

Question 4

How can I add an additional driver to my reservation?

Accepted Answer

Only people in the car contract can pick it up at the point of rent. You must add an additional driver when picking up your car in Cuba, maximum 2 additional drivers

Question 5

Is car insurance included in the price?

Accepted Answer

It depends on the offer you select. During the car rental process you can see if the car insurance is included or not in the total. In case it is not included you must pay it at the time of picking up the car in Cuba.

Question 6

Is there any other cost when picking up the car?

Accepted Answer

Yes, you must pay an amount for the fuel, the price varies depending on the car. Also a security deposit that insures it in case you incur damages to the car that are not covered by the insurance that will be returned at the time of delivery the car. If car insurance is not included you must also pay it.

Question 7

How do I change my booking?

Accepted Answer

Contact us to make a change to your reservation if possible. It will incur a cost of $ 80 plus the difference in the total cost of the rent for the new dates in case of being higher and if there is availability, if there is no availability, the money will not be returned. Contact us to make a change to your reservation if possible. It will incur a cost of $ 80 plus the difference in the total cost of the rent for the new dates in case of being higher and if there is availability, if there is no availability, the money will not be returned. Contact us to make a change to your reservation if possible. It will incur a cost of $ 80 plus the difference in the total cost of the rent for the new dates in case of being higher and if there is availability, if there is no availability, the money will not be returned.

Question 8

What happens if I have an accident or breakage?

Accepted Answer

In case of breakage, accident or other similar mishap, the customer must immediately inform the sales office belonging to the RENTADORA closest to the place, as well as take safety measures avoiding damage, accidents or theft. The customer is responsible for the car while in custody through this contract.

Question 9

Can you drop off the car to a place other than the collection?

Accepted Answer

Yes, but you will incur an additional cost, the cost varies according to the place of delivery, please consult with the rental agency in Cuba for more information.

Question 10

What happens if I return my car after the maximum time?

Accepted Answer

The customer has 59 minutes of bonus, after that time and up to 5 hours will pay 1/5 of the daily rate for each extra hour.

Car Rental Office in Santiago de Cuba Trocha y Moro

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