Quinta Avenida Hotel, Havana City Cuba. 5 stars.

Awfull Mark L

“The worst 5* I have ever stayed in. ”
This has to be the worst 5 star Hotel I have ever stayed in. When I booked a 5 star break with The Holiday Place, I expected a difference compared to European standards but this was 2/3 star maximum. We were situated on the second floor, where the carpet was on its last days and hadn't been cleaned in some time, plaster was hanging off the walls, the room looked like a pack packers living accommodation. The Hotel pictures on their website and in their reception area was taken when the Hotel was new some time ago, and are not a true reflection today. I spoke to customer relations about the state of the Hotel and accommodation, she replied - "I know, it will be done soon". Air Conditioning worked but again was too old and couldn't keep the room cool. I also asked the business centre to see if the Cigar factory was open, the lady made the call on my behalf and then charged me for making the call. The staff were friendly but not advice on the area was poor. Our welcome meeting was held at another 5 star Hotel across the way called the Melia, what a complete difference.   My biggest complaint has to be the positioning on the Hotel, when I booked a 4 night stay in Habana, I didn't except a 20 min, 12/15 CUC ride into town. Again, why wasn't I made aware of this. We waisted time and extra money trying to get into and out of the city, twice a day. Unfortunately we started to loose the will to live with the state of out accommodation and positioning of the Hotel and couldn't wait for our beach retreat.

Awfull Fercoxy

“Rude staff ”
Thankfully we only stayed here one night on a trip to Havana in May 2013, our check in was chaotic to say the least. We had booked a family room (there were 3 of us), when we finally received our room key we got there to see there where 2 single beds... and it was ridiculously hot in the room the AC was broken, back down stair to only be met with rude reception staff, who gave us two new room keys at different ends of the hotel as they had no family rooms left. Back up to the rooms again, only to find that the AC in our new room didn't work either. Back down to complain only to be laugh at by the reception staff and told we had already swapped our room once they can not swap it again.. and they would try to get someone to fix it. An hour passed, I ended up showering and changing in my sister room, while my husband waited in a room that was around 40 deg for the AC man to arrive. The AC did finally get fix after being at the hotel for 3 hours. On our way back from a night at Tropicana at 1am in the morning, 10 people (5 of our family) got stuck in the lift. There was no intercom in the lift or any means to contact anyone other than an alarm button which was continually pressed for a long time. Only by banging on the doors to attract attention did some eventually say they were there to help. The "rescuer" was rude and said there were too many people in the lift - the sign said 13 people (1000kg's) max - there were 10 people in the lift who probably weighed 800kgs and that's putting that at there max weight. When everyone was finally out of the lift, my sister was hot and distressed and for some water she was told to buy it from the bar! While at the bar we heard the lift engineer say the lift should only take 5 or 6 slim people. Why the signage has not been changed to reflect that god only knows. All and all we were unlucky with rooms and the lift incident, but had the staff been polite or the slightly bit helpful I would have been posting a nicer review.