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Iberostar Selection Ensenachos Hotel, Cayo Santa Maria Cuba. 5 stars.

  • Start based on 42 reviews
  • No price
  • Destination: Cayo Santa Maria
  • Address: Cayo Santa Maria. Villa Clara. Cuba
  • Phone:
  • Accept child:Yes
  • Description: Iberostar Selection Ensenachos Hotel Cuba

    The only one construction on the virgin horseshoe shaped key features two pristine beaches: Ensenachos and El Mégano. The hotel is located within 58 kilometers of Remedios, the eighth village founded by the Spanish and the birthplace of The Parrandas; and 120 kilometers from Santa Clara city. Ensenachos Key is located on the northern coast of Cuba, has exceptionally beautiful beaches, and is 90 minutes from the International Santa Clara Airport and 5 minutes from Las Brujas (The Witches) Key. The hotel has facilities for events, conferences and incentive groups.

  • Mapa de Iberostar Selection Ensenachos Hotel

  • Facilities

    24 hrs. emergency medical service, babysitting, business centre, car parking, car rental, gym, hotel shop, laundry & dry cleaning service 24 hrs., luggage storage, massage, room services 24 hrs., safety deposit box in room, sauna, taxis, tennis courts,

  • Food Facilities

    Restaurante buffet principal (climatizado, con cocina en vivo). Ranchón en la playa. Restaurantes de especialidades (previa reserva) Italiano, Japonés, Internacional y Mediterráneo este solo para adultos y con servicio de guardería infantil incluido;

  • Reviews
    • 81 % of people enjoy this
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    • Awfull
    Review about Iberostar Selection Ensenachos Hotel
    Awfull Majchi

    “Please do NOT go to this awful resort! ”
    This was my 5th visit in Cuba for the last 3 years, we've visited Cayo Coco (Tryp hotel), Varadero - Memories, and twice in Melia Marina- so we are familiar with the food and culture in Cuba. However We've have never been so disappointed and disgusted by a resort in our life. I traveled with my parents and we stayed in separate accommodations but same bungalow. Please bear with me, and excuse my frustration but do read before you decide to go here. We paid good money for this resort, and expected same if not better accommodation than our previous visits to Cuba considering we were visiting Iberostar so here is our experience: Before arriving I emailed the general manager with some questions- I never received an email back to date, never the less any answers (I always emailed the manager before traveling to ensure we have everything sorted out for when we arrive- yes I'm one of those people:) CHECK IN: Upon arriving, we were greeted by the reception that was not able to give us rooms on the second floor until we tipped him 20 CUC, and than offcorse everything became possible. ROOMS: We stayed in the Spa section, bungalow 29- close to lobby, pool and beach. Rooms are spacious and nice, but they were not stocked with any drinks and at least 4 things (hair dryer, coffee maker, lamps and shower doors etc) were broken and nonfunctional in each room. Cleaning staff was good and did a good job maintaining the room. The lights in the bungalow were not working for a few days- make sure to bring a flashlight if you make the mistake of visiting this awful place and you don't want to break any limbs. GROUNDS: Huge grounds, beautiful greenery, a lot of flora and fauna to be seen, HOWEVER there are trucks going by every 3-4 hours spraying obscene amount of pesticides regardless if you're passing by or on the path.The amount and harshness of the stuff is overwhelming and you get chocked on it- working with pesticides business in the past we recognized a very harsh pesticide that we will not name for the sole reason of not having any proof that that's the one. FOOD: The most horrible food ever! We've been in Cuba! This was not Cuban standard food! This was - I wouldn't even feed a pig with this food - food! Recycled food for 6-7 days, first boiled than baked than fried and last thrown in a soup or salad! There was No fish station, or there was but all they offered was old shrimp and empty mussels! And even with simple things like the meat station, the guy was to lazy to cook our meet so we ended up eating raw chicken and bloody pork chops over 5 times! No fresh salads the first 4 days. Only canned beats, carrots and awfully cooked broccoli. The food at the beach bar was even worse if that's even possible, pool bar was offcorse closed, bread was always stale and I can go on for hours but I will save your time and suggest you go elsewhere and skip this hotel. All of us caught a stomach bug and we still haven't gotten over it. BEACH: whenever I go to Cuba, I am mesmerized by the beaches, and any dissatisfaction or issues I might have had with the resorts I am staying at is made up for by the beach, well not this time. The beaches were Ok at best. Water is not turquoise but its yellowish and the beach was mostly covered in seaweed while the beach staff was sitting on beach beds and smoking cigarettes. ENTERTAINMENT: What entertainment? I only saw them eating and mooching on people to eat with them at the beach bar with overflowing plates. Shows were mediocre at best. SPA: We were entitled a 50 CUC spa voucher per room due to our SPA package, we didn't get the vouchers even after repetitive calls to the front desk for the first 3 days, finally got them and apparently you can't use them for any other services but massages. Ok, fine- I had a massage by a guy (I specifically asked for a lady- but that made no difference), the massage room was freezing at most 15 Celsius, the guy didn't even bother to cover me or crank the heat up. I was done with a lousy massage and a cold. Spa grounds are outdated and not very clean. Overall experience was super bad, we tried to switch hotels, Sunwing staff was not helpful- they offered to switch us to Playa Santa Maria, - way lesser value than what we paid for-promising us VIP rooms-we visited the resort and it was 100 classes better than Iberostar, but despite Sunwings promise- they told us that they don't have any vip rooms left so we stayed at Iberostar- considering it was our 5 day- and it wasn't worth changing hotels for 2 days.

    Awfull fxuniverse

    “Save your money for a real 5-star”
    We heard good things about this hotel from friends who went with kids and apparently had a blast, also the photos on tripadvisor were very picturesque and most reviews are positive so we decided to give it a go. I was mostly concerned with good facilities for my 5-year old daughter. As it turns out, this is the only thing that is half decent in the resort. First things first- upon arrival we discovered that the toilet didn't flush and half the lightbulbs were burnt out in our room. After a phone call to front desk I was assured the toilet would be fixed but it remained broken till the day we left. As the week progressed we also discovered that the coffee machine in our room didn't work and the AC only worked intermittently, and for 2 straight days blew hot air. Also it happened to rain on our 3rd day and the room got flooded with an inch of water because seals on the window glass were of such poor quality. A guy that showed up to fix it mopped the floor with our towels and said he couldn't offer a solution except for putting a piece of tape on the window. The next day it rained again and our room got flooded a little less. Wohoo. Now the piece de resistance - food: I'm not a picky eater but the food at the buffet was disgusting. I mean the only edible thing was the icecream and the ham, when they had it. Most stations at the buffet had stuff on them that didn't even look edible, and how they managed to ruin even the simplest things like omelet and freshly cooked chicken breast is beyond me. A lot of the food was clearly recycled for up to 3 days. The snack bar by the pool and the one at the beach had stuff of even lower quality, hard to believe but they managed to pull it off. Same goes for room service menu, I tried ordering one of everything just out of curiosity and we ended up locking the plates on the balcony as even the smell was terrible. This would be unimaginable at even a 4 star resort in Mexico. We were so bewildered why our friends recommended this place, until we met a Québécois couple at the asian a-la-carte who solved the mystery - the property was previously owned by a different outfit, and when Iberostar bought it recently things went downhill. This couple was coming for 5 years straight and they mentioned this was their last as they were severely disappointed as well. Speaking of a-la-carte, boy I was hoping they'd redeem themselves there but alas, it was not to be. The asian teppanyaki was ok, bordering on decent, but the seafood was terrible, only to be eclipsed by the steakhouse, which was abysmal. My wife ordered a medium well steak, and when they brought it the thing was VERY rare, dripping blood. She almost fainted and we had to leave as we both lost the appetite. The cut of the steak by the way looked nothing like the one advertised and infact was identical to the one they brought me, even though I ordered something else. Incompetence, malice or both ? Now as for the property itself, it's reasonably well landscaped but massive. While it's nice to enjoy a scenic walk once in a while, it's a pain when you have to do so 15-20 min each way to the lobby and/or beach, especially with a kid in tow. The hotel's solution is a fleet of electric carts that are there to ferry you to and from, but in practice they were difficult to come by, especially at peak times like the evening entertainment show. Now the good - aforementioned entertainment was great, the team is very talented. Most of the show we really enjoyed, esp the Michael Jackson one. The two beaches were very good, and offered decent snorkeling spots. The pools were ok, the kids' one had slides and my daughter had lots of fun in it. The kids activities were ok too, nothing spectacular but there was someplace to leave her while my wife and I enjoyed a night of horrors at the steakhouse. Towards the end of the week the main kids animator lady started selling some $5 bracelets to the parents rather pushily. We did like one of the other ladies and donated tons of kids clothes to her before we left. Long story short - don't go there. While my kid had fun I wish we all did. They need to learn the lesson of quality where it counts - in their diminishing revenue. If you read my review and still went then you're telling them that it's ok to pretend to be a 5 star and charge more, but provide a 2.5 star service. I hope you'll give your hard-earned money to someone more deserving.

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