Jagua Hotel, Cienfuegos Ciudad Cuba. 4 stars,
Start based on 43 reviews
- Destination: Cienfuegos Ciudad
- Address: Calle 37 No. 1 e/ 0 y 2, Punta Gorda, Cienfuegos, Cuba.
- Phone: (53 43) 551003
- Accept child:Yes
- $ No pricePer person
Description: Jagua Hotel Cuba
The Jagua Hotel, which is three kilometers away from the historic heart of the city of Cienfuegos, the capital of the Cuban province of the same name, is considered an ideal place for a comfortable stay. The establishment
Mapa de Jagua Hotel
- 86 % of people enjoy this
“Hotell Jagua Cienfuegos ”
Hotel Jagua Cienfuegos earns one wise old owl eye for its beautiful coastal setting, views of the sea, spectacular sunsets, and proximity to and view of the adjacent Palacio Del Valle. In other words, the Hotel Jagua can be heralded for all that is out of its control. Unlike the many other accommodations and restaurants I visited in Cuba, this one sports miserable desk help (the ladies in the lobby shops are lovely, on the other hand), lack of air conditioning, elevators that do not stop on all floors and that are extremely slow when they work, unclean rooms, lack of secure door locks on room doors, and inedible food in the Escambray restaurant. This varied widely from my other experiences in Cuba that included friendly, warm-spirited people, clean environs and the pride of an indomitable people. If you find yourself at the Hotel Jagua, be prepared and make the most of it. This includes having your own toiletries, eating a banana for breakfast, and purchasing coffee or espresso, since the ones included in breakfast are undrinkable. Safe CUCs for water, too, since it is not included in breakfast. Havanatur might want to consider looking into the management of this hotel and Insight Cuba might want to make sure it does not house its clients at the awful Hotel Jagua Cienfuegos.
“Location good hotel disappointing ”
We stayed just for one night as part of a tour of Cuba so it was adequate Checkin was efficient but I would suggest the hotel management need to employ staff to take guests to the rooms Safety very poor ,our rooms were along an unlit corridor on to a road !!I didn't feel it was very safe !,Difficult to get into the rooms as it was so dark !!Couldn't get into the room as the door had recently been painted and was stuck !!The strong smell of paint in the room was awful we had to open the door onto the pool to try to get rid of it ! Patio was dirty looked like it hadn't been swept for a while !! Bathroom needs a bath mat . Buffet was good wide range of food . Entertainment was done by the pool and was very loud shame it wasn't done in the entertainment area as not to disturb everyone !!! Breakfast was good plenty go choice
“It depends on your frame of reference ”
By Cuban standards it's adequate, by US standards it is not. Shabby rooms, dim lights and only some of them actually work, poor water pressure and limited hot water (think lukewarm trickle showers), and uncomfortable beds only begin to describe the experience. But climb the rickety curved stairway at the adjacent magnificent home up to the roof for a wonderful sunset mojito.
“Skip this hotel ”
We went to this town with our tour group in order to visit Cienfuegos and other towns in this part of Cuba. This must be the least-worst place. The furnishings are very shabby; furniture chipped and damaged from years of abuse. Bed & pillows not great, but seemed clean. Unlike other reviewers, our shower at least worked. Breakfast is a large, good buffet, but so crowded with many tour groups that it is a giant scrum. If you want a decent cup of coffee at breakfast, you can pay extra for an espresso or latte. Other than to visit UNESCO sights in the area, I see no point in going to this hotel.
“NOTHING WORKS AT JAGUA HOTEL ”
The Jagua Hotel looks really ok fraom the outside except it is typical of glass and concrete the world over but nothing woks! We were lucky in that the AC worked others were not that lucky. Our trouble was that there was either no hot water or hot water with very little pressure. Avoid if possible. Its best thing is that the hotel is next door to the Palacio de Valle which is really worth seeing. Dinner there was good.
“This may be the best place in Cienfuegos, but... ”
Be prepared for being in a third world country. When the plug was lifted in our bathroom sink, the water in the basin dribbled onto the floor. Power outages interrupted watching the few choices on TV. The food is basic, but this seems to be common to Cuba. Then, at the morning hour when people were getting up and going for the day, there was no water, except the most modest dribble. That said, the views from your room is wonderful, overlooking the town and water.
“A Surprise ”
In Cuba, the Government owned hotels seem to have plenty of room but dodgy food whilst the Casa Particulares have small rooms but good food so the surprise was that this hotel had space and good food at least judging from the breakfast. Didn't use any of the facilities other than the internet which was useless but agree with other reviewers that the room was clean, bright and airy. The only complaint was we overlooked the pool on the third floor and there was a very noisy disco until around midnight
“Nice location by the sea ”
Stayed here for one night. Our group of 6 were allocated rooms in a beautiful converted house opposite the hotel. We had the whole 1st floor (there were only 2 floors) which had a terrace with tables, chairs and a view over the bay. The rooms were a decent size and adequately furnished. Bathroom was OK but using the bath taps flooded the floor too. It was good to be away from the rather austere concrete main hotel though. Dinner and breakfast buffets were good by Cuban standards.
“A transit camp and not the best choice of location ”
We chose this Hotel for its location and made a miscalculation, its at the end of the peninsula and although its quiet and has the two best restaurants we found in Cuba nearby it is not easy without a car to take daily excursions. The travel desk in the hotel never opens but the office in the city centre is excellent. Most visitors appear by bus on a daily basis presumably on tours and the place has an air of a transit camp about it, because of this we think the staff were not particularly helpful and the general service was poor. We had a sink but no plug, a cupboard but the door would not open,the TV did'nt work and there is a charge for the room safe etc .etc.. But this is Cuba !!! The best place to stay in Cienfuegos is the Union Hotel in the city centre.
“Two things make the Jagua worthwhile: the view and the music ”
I stayed at the Jagua for two nights in late March, as part of a large group. The hotel is set at the end of a peninsula so there are magnificent ocean views from almost any where. The lobby is large and breezy, and leads to either the pool or shops. The pool is great and there is poolside drink service. The rooms are adequate, roomy, with a balcony to take advantage of the views. Dining at the hotel is mediocre so I would recommend eating out as much as you can (there are many local options). The most fun part of my stay was after dinner at the hotel bar patio, where we ordered many Havana 7's and listened to a great, small band each night. Please be advised there is no wi-fi at all; you can't even buy it, so don't expect to stay connected during your stay (I didn't mind not being connected).
“Not the best ”
From the outside this is an old ugly concrete building which stands out next to the magnificent palace next door. Inside though it is not as bad as it first appears. Rooms and the bathroom are a bit shabby, but comfortable enough. The hotel has a bar but for some reason we were not allowed to buy drinks and take them to the bedroom. We wanted to do this as the bar area had no atmosphere at all The buffet dinner and breakfast was reasonable, albeit a little chaotic. Decent pool with good views. We were there for one night as part of a tour and most people seemed to be there only for a short time.
“A useful stop-over ”
This is a modern hotel in amongst some older buildings and a residential area alongside the waterside. We were allocated a poolside room, which was good. Facilities are OK - fairly basic. Buffet meals were well provided for - a good selection both for breakfast and dinner. The hotel grounds were enclosed so not allowing much of a stroll. Overall quite satisfactory for a rural stopover.
“Lovely view; OK hotel ”
Stayed here for three nights as part of a Road Scholar Cuban trip. This hotel is at the tip of a little peninsula. Our room was on the 5th floor and was the last room on the hall so water was visible on three sides. The balcony was a wonderful place to sit and enjoy the evening activity below and the sunset. We were very fortunate that the weather was mild because we couldn't shut the sliding door to the balcony. Luckily, nothing but a few mosquitoes joined us during the nights. The room was not luxurious but adequate. Poor water pressure and we did not have to worry about scalding ourselves during showers. The beds supported our bodies but were definitely in need of new mattresses. Breakfast buffet was pretty extensive; made to order omelets were tasty. Dinner buffet was fine as well. Cuban cuisine is not one of my favorites so that is all I will say about that. Best part about this stay was the surrounding areas within easy walking distance. Mansion next door had a roof bar. Unbeatable combination of a beautiful view and good Cuban music. Adjoining property also had not only live Cuban music but a pig roast. Also roaming cats who apparently lived on offerings from the patrons.
This hotel is rated by others as 2 stars and that is accurate. Manage your expectations and your stay will be fine. The AC worked OK but could have been better. Our room, 624, had nive views of the water and city. We enjoyed our 2 days in Cienfuegos/Trinidad after 5 days in Havana.
“Not bad ”
Rooms are dated and need improving (especially the bathrooms) but were clean and have balconies from which you can watch the sun setting over the ocean. The buffet restaurant was of a typical cuban standard (adequate) and there is a nice swimming pool
“Great views ”
We stayed in the one story rooms located by the pool. Large rooms, clean, a bit dated. No Tv remote. Called for one and told it would be delivered shortly - never received it. Bar area nice, mojitos very good but no wine available. Breakfast was OK. Views of the sunset spectacular.
“Dreary place with a touch of OK-ness ”
Arriving at the hotel, you eyes are immediately drawn to the interesting Palacio de Valle. It is such a huge contrast with the Soviet Era bunker style hotel that the hotel automatically becomes a disappointment. However, the entrance to the hotel, its location at La Punta does make it more acceptable. Until you step out of the elevator, which is a ride on its own, and enter the outside walkway to your room. You're immediately hit with the signs of a decaying building. But its not the worse. The rooms are the worse part of the hotel and it should be the place that is the best as this is where you spent most of the time when in a hotel. However, taking Cuba in mind the rooms are still OK. The cleaning lady did take a reasonable effort to quickly clean our room and find bed sheet without stains and tears. Staff is friendly and OK to help. The hotel does have an internet spot in the lobby, a great pool area, a good bar and more then acceptable breakfast.
“Dated concrete block hotel ”
An extremely dated concrete block hotel in need of a refurb, with restaurant decor and food offerings that transported me back to my childhood in the seventies! No wifi here (in fact there is no wifi in all of Cienfuegos, according to the tourist office); no basic internet in this hotel either. When we were in the town centre, we wandered into the Hotel Union, a period building which has far more character. (The walk from the Hotel Lagua to the town centre, though picturesque, takes at least 45 minutes.)
“One of the Few In Town ”
The Jagua is a 1950's hotel visited by Castro in the '60s. It is reasonably kept, decent sized rooms and amenities but just good, not great. Nice pool, fairly clean with a great view of the peninsula and city on the other side as well as the bay of Cienfuegos. Breakfast is fine.
“Perhaps too neutral for Cuba”
This hotel is of a good standard, but?being inside, you would not know whether in Cuba or Barcelona or Madrid. The atmosphere was very business-like and efficient. Service was immaculate and polite. Room was excellent, even the colouring was for my liking. Comfy bed, working shower and a beautiful sea view from the balcony. Fabulous for watching the light show from far away thunder and lightings ? as it happened when I was there. Breakfast was ok, lacking though of ?any sweet something with the second cup of coffee?. Minor detail but. Hotel is well away from the elegant town of Cienfuegos. However, within walking distance from the hotel you can find a sailing club, which well-furnished restaurant on the second floor is open for all and serves tasty meals and refreshing daiquiri. Recommend warmly.
“Waterfront 50s highrise in upper class neighbourhood ”
This 50s style hotel is well located at the end of the malecón in the nice neighbourhood of Punta Gorda, about ten minutes from the city centre. The hotel is set in pretty gardens and is located on Cienfuegos Bay with an excellent swimming pool (but no beach). Next door is an amazing residence built in the early 20th. century by a sugar magnate which is now a restaurant and bar. The rooms are huge, though somewhat bleak, with marvelous views over the pool and towards the city. Sunrise and sunset are spectacular here. The buffet restaurant is very good and there are a couple of other places to eat, as well as a noisy night club which doubles as a discothèque. For one of the best restaurants in town, stroll down Calle 35 to "Villa Lagarto", a swanky privately owned paladar. Just past it is La Punta public park.
“I love is very good and comfort bello, ”
I'm very happy with the best and most importantly the same thing as the first time i like for every occasion to the right place to.me encanta el hotel mas la Atencio de todos la food es my good and most
“The view is amazing. Rooms are clean and comfortable. ”
The room here was very nice. Clean and comfortable. The view on both sides of the hotel is stunning. The hotel has a pool which we didn't get to use. The internet wasn't working which was a running situation in Cuba where internet that works and is speedy was very hard to find. Breakfast was average, nice croissants and they do fresh eggs on request.
“A delight to stay in ”
My stay was only for one night but I wish it could have been longer. The hotel is lovely. My room was great. Breakfast was very well organised and whilst busy I didn't wait long for my fresh omelette.
“Nice view ”
This hotel turned out to be a lot better than I expected. For a government run hotel in Cuba it is pretty good. The rooms are basic but clean. There was a nice breeze at night from the sea. The location is excellent. There is no wi-fi but you can buy a card to use one the computers in the bar area.
“Good modern with great views”
Situated a little out of town with great views across the marina and the harbour this was the best hotel we experienced in Cuba. To benefit from the view a room on one of the top floors is best. The bathroom was large and well appointed with a big walk in shower. The bar area was roomy with a pleasant outdoor seating area. There was a large selection of breads and cereal at breakfast as well as freshly cooked omelettes. The coffee available from the self service machine was undrinkable! Perhaps this is intentional to encourage diners to pay $1 for a decent coffee?!
“Exceptional sea views...breath taking sunsets ”
When we saw the views from one side of the corridor my friend and I screamed we were so awed by it. Then we went into the spacious rooms and the balcony and we had the views of the pool underneath and the piers, beach and yachts ....and the sun sets...unbelievable. I felt at peace there in awe of the beauty that God created for us.
“Good Location and good food ”
Hotel is set almost at the end of a peninsular at the end of the main street and looks out onto the bay Large bedrooms with two double beds, and good bathroom with shower. Bedrooms all face over the pool with balcony but face roughly north, the door to bedrooms is from a long open corridor which faces south. We stayed as part of a tour group, and so we were checked in automatically. Whilst it could do with some upgrading it is furnished largely to a good standard and the food at breakfast and at the buffet evening was also very good. The pool is kept clean and the hotel grounds are nicely kept.
“Good Enough for Government Work”
If you keep your expectations real, this is actually a pleasant place to stay. The Jagua is a government-run, medium-sized hotel in a great location. Government-run means there will be problems; in my room, the holder for the shower head was broken, so I had to use it like a shower massage. But the room was clean, the water was hot, and each day I got a sweet personal note from the maid. The views from both my balcony and the balcony outside my door were exceptional: Cienfuegos harbor from the former, the end of the Punta Gorda peninsula from the latter. The lobby is very nice, there are a number of shops (including a fairly good selection of Cuban music), and the bar is open 24 hours, with music most evenings. The coffee sold at the bar is much better than that at the breakfast buffet, which overall is pretty mediocre. Adjacent to the hotel is a replica Moorish castle built by Bautista's brother; it's a classic of what the English would call a "folly" and the rooftop bar is a great place to watch the sunset. The lunch buffet in the garden between the two buildings was very good. Stroll down to the little park at the end of Punta Gorda (a couple hundred meters) for some great views, pleasant atmosphere and excellent mojitos at the cabana bar. Cienfuegos itself is a short walk away, and there are several restaurants in immediate proximity. Not luxurious, but it felt much like authentic Cuba than the other places I stayed, and none of the deficiencies really bothered me.
“A pleasant place to stay ”
We stayed with a group here in February. The hotel is situated right on the bay. We had a room overlooking the pool and out into the bay. Our room had a pleasant balcony which was great for relaxing. There was a large sized dining room brightly furnished. Buffet style breakfast and dinner with plenty of choice. Two nice bars. The staff were helpful with the exception of Reception who seemed a little indifferent. By Cuba standards this was a very good hotel.
“unexpected pleasure ”
After all the hoopla about Hotel Nacional in Cuba and consequent disappointment, we did not have high hopes for Jagua, in a city we thought would be less cosmopolitan--not so. Jagua was bright, modern, clean and comfortable. Our room had a balcony overlooking the water, just perfect. Yes, the wifi wasn't working and one morning there wasn't enough hot water for my husband's shower, but this is Cuba, after all. Jagua is a pleasant experience.
“Great Location. Good Hotel For Cuba ”
The hotel is located on the lovely Punta Gorda peninsula outside the main town. This was once the aristocratic part of the city with attractive villas. Upper floors have great panoramic views. Unfortunately, there is often a smell of sewage coming off the bay, although this was not apparent at the hotel. I would avoid locally caught seafood, just in case. Sunsets over the bay can be stunning. The hotel is multi storey and not very attractive from the outside. It has a reasonable pool. Our room was perfectly comfortable and among the better ones we stayed in - as people have said, expectations of Cuban hotels and food should be moderated and if you like the comforts of international chains, for example, this is not the destination for you. Food at this hotel was good in range and quality and among the better ones in Cuba - and much better than that enjoyed by locals. No Macdonalds or chains on the island yet, but in ten years that could all change. Go there soon if you can and don't limit yourself to all inclusives. Opposite the hotel is the early 20th century Palacio de Valle: take a visit to it and to the roof top bar for great views and unusual architecture. I would also recommend a walk around the point and along the bay to the town. We came across a small sculpture park, lovely villas, a local skating competition where we joined the enthusiastic crowd, and a small local fishing harbour (but remember the sewage!). You can get a bike taxi back to the hotel for £1.50 or thereabouts. The main square has interesting buildings: go inside the old theatre. Fascinating.
“Great Location in Cienfuegos ”
We just stayed here for one night on our tour of Cuba but this was a very nice hotel. We had room on the 5th floor overlooking the bay and the city and the view was nice. We were able to sit out on the deck and enjoy a glass of wine while enjoying the view. The room had a fridge so that was a bonus. We ate dinner at the mansion across the street but did have breakfast in the buffet restaurant there and it was very nice. Rooms were clean and staff friendly. We had drinks in that bar later and they make great mojitos! It is also located in a very nice area of the town and great for walking around as there is a little park at the end of the road where we walked down to an enjoyed the sunset.
“Great location on the bay”
This hotel is well-situated, with bay views from your balcony, as well as from the walkway leading to your front door. There are also lots of seating areas by the pool and overlooking the bay, perfect for sipping aged rum after a day of sight-seeing. Breakfast buffet was fine and there are nearby restaurants. I understand hot water from the shower could be a problem (a common issue Cuba, so we heard) but we had no shortage.
“jagua hotel fabulous ”
Lovely hotel, full of 1950's decadence. rooms at ground level by the pool, clean tidy, good services and a great nightclub on site. Great views across the bay, couple of good local restaurants, clean pool and excellent Mojito's !
“I love this Hotel ”
This hotel is the best in the province of Cienfuegos, excellent room service, a very clean hotel, in addition to being very close to the city, I went with my family and really have no complaints, has a very nice pool and a beautiful view to the city and to the sea. I highly recommend this cozy and beautiful hotel to all, is very good. and very nice people.
“The Greatest View ”
This hotel is bright and airy, with rooms well furnished and serviced daily with friendly staff. The bar is attractive and both al fresco and inside. The restaurant leaves a bit to be desired, The pool is large and lovely.I will say I have never seen such views in any city in the world. These are the very, very best views from the room.
This hotel has it all. Lovely big clean rooms. Good food. Bar and night club on top floor with amazing views. Lovely swimming pool. Great to come home to after a days sight seeing. Would certainly stay again.
“Fab views! ”
My favourite hotel in a 2 week trip around Cuba! A bit out of town on a lovely peninsula, which means it has gorgeous views esp at sunset! Large comfy room (and for once a room with decent lighting) with a large balcony. Working A/C & plenty hot water. Lots of choice at breakfast
“Incredible setting, ranking based on expectations in Cuba ”
The very most impressive part of this hotel is the arrival, through a subtropical driveway, bathed by sea breezes, and entering into a spacious, terrazzo lobby, with high ceilings and breathtaking art. The furniture in the lobby is unmistakeable 1950's "bones", but slip covered, comfortable and clean. "A step back in time" is an overused phrase to describe Cuba. Nevertheless, that is what this hotel is. Cuba is a complex study in geopolitics. Suffice it to say that there is precious little resource availability to update and build to US expectations. The Cubans are masters at using what they have on hand to refurbish, which makes for a whole new set of standards in review. The staff is lovely, but a little clueless. ("What will the weather be tomorrow?"' "I have no idea, maybe like today?). The elevators work, sometimes. Power goes brown or off, often. The rooms are spacious, with breathtaking views, terrazzo floors, and somewhat comfy beds. The food is outstanding. One lunchtime, we could not finish all the LOBSTER they kept bringing on platters, family style. We were on a people to people trip, which is a fairly newly granted class of travel by President Obama. Were it not for the severely restricted travel rules for US citizens (who SAYS we are completely free?),my husband and I would make this a regular spot for a winter getaway. (Even tho we live in Florida )
“A great place to stay in Cienfuegos ”
Get a top floor for the best views of the Valle Palace next door, along with Punta Gorda. The bar is classy but does not have wine. Their mojitos make up for it. The pool is gigantic and there are great places to sit that will give you fine views of the bay.
“Loved it - Bayside views, delicious breakfast, comfy rooms ”
Hotel Jagua is a 3 1/2 level star hotel & for what it is... It does a great job. Rooms were clean, staff was helpful, the pool looked nice & breakfast was delicious. Dinner has a pasta bar - so I was happy! Ask for Room's ending in 01 (example 401, 501, etc) - they are closest to the malecon/bay.
Cienfuegos is wonderfull city
The Jagua Hotel, which is three kilometers away from the historic heart of the city of Cienfuegos, the capital of the Cuban province of the same name, is considered an ideal place for a comfortable stay. The establishment's location provides guests with an easy access to places of historic and cultural interest that gave the region prestige in the 19th century, including the Tomás Terry Theater and the Purísima Concepción Cathedral. The hotel is the starting point of excursions to the city of Trinidad and the Escambray Mountain Range, and has been visited by prestigious personalities from the fields of politics, the arts and sports.
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