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Palacio O'Farrill Hotel, Havana City Cuba. 4 stars.

  • Start based on 43 reviews
  • Destination: Havana City
  • Address: Cuba e/ Chacon. Habana Vieja.
  • Phone: +53 7 8605080
  • Accept child:Yes
  • No price
  • Description: Palacio O'Farrill Hotel Cuba

    The Palacio O

  • Mapa de Palacio O'Farrill Hotel

  • Room facilities
    110 volt power
    220 volt power
    air conditioning
    balcony or terrace
    handicap facilities
    hot and cold running water
    private bath
    safety deposit box
    Satellite TV
  • Reviews
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    Review about Palacio O'Farrill Hotel
    Average Linda

    not bad
    The Palacio O'Farrill Hotel, located in Havana's historic heart, is very close to the attractive Bay of Havana and the impressive La Punta and La Fuerza fortresses. The hotel was named after the family that built the mansion in Old Havana in the early 19th century. Located on the corner of Cuba St. and Chacón St., and 20 kilometers away from José Martí International Airport, the small palace, which belonged to Don José Ricardo O'Farrill y O'Daly, features a neoclassical architectural style. O'Farrill arrived in Havana in the early 18th century and founded one of the richest families in colonial times.

    Awfull Spottycloud about Palacio O'Farrill

    The building is gorgeous and to have breakfast at the courtyard is lovely. That?s about it. - The reception smells foul. - First room we were given didn?t have a single window, at a 4 star hotel!!! turns out ALL rooms on that floor are windowless, and they don?t even think to warn you in advance before booking! They didn?t have anything else for that day but they said they would move us to a room with window the day after. - We asked for a recommendation for a place to eat and the doorman took us to El Paladar Las Brujas, oh-my-god. The waitresses are dressed as witches (brujas) and it was BY FAR the most expensive meal we?ve had in cuba (40 USD for 2 mains and 2 sodas). So: never ever trust the staff at this hotel. - The day after we arrived at 5 (check in is at 4) to access our room with a window. Were given the keys to our room only to find all the dirty linen and towels from previous guests still lying around. They sent someone to clean the room and leave clean towels, please see attached pic of the ?clean? towel. - In the first room the hair drier didn?t work, in the second room the main light didn?t work. - Toilets in the patio area don?t have seats (see pic attached) - Internet doesn?t allow you to access fb, yahoo, Hotmail or gmail?way to go! A COMPLETE DISASTER!

    Awfull eva r about Palacio O'Farrill

    “catastrophe!! ”
    this hotel is not worth it's 4 stars. mould & dirth in our room. not cleaned. towels missing. bad service. roommaid comes in even if we had the sign out "please do not disturb. table cloth in restaurant dirthy for 3 days. waiters sais he had no other. and so on and so on... but: hotel is very central in old town, good location.

    Awfull Alex N about Palacio O'Farrill

    “ROOM WITH NO VIEW and No Window ”
    When we arrived and had the key, after arriving in our room, we discover there was no WINDOW in the room. We obviously tried to change room, but it was too late, but they assured us we would have a room with window the next day. We did, we have a window and a view on the roof top in front of us. Horrible view. Staff was OK, they ripped us of when I changed money 1.20 instead of 1.31 at the airport and Varadero. The AC was leaking they did not bother to fix it. Breakfast was ok. The neighborhood is very noisy, but location is great into HABANA VIEJA, but I would still advise you to avoid this hotel.

    Awfull 965Traveler about Palacio O'Farrill

    “Avoid at all costs”
    For the price of a 4 star hotel you get a no star experience. During our one week stay there was no hot water, and the staff came up with tall tales about the system being fixed. There were constant problems with the charging for the items from the mini bar that we didn't use, and for the phone calls made through the reception. When you protest they will say it was a mistake and correct the mistake usually, but the scamming continues. They have paid Internet access in theory, but they ran out of cards you need to purchase to use the Internet. The staff does not bother to convey messages or even to connect phone calls, saying that the guest is not in the room even though s/he is. The food is basic and unremarkable and most rooms are really noisy. The only plus is a good location (close walking distance to most attractions of Habana Vieja) and the splendor of the colonial building it is located in.

    Awfull treju about Palacio O'Farrill

    “Stay away ”
    We spent one night a the Palacio O'Farrill having been shipped there from the Hotel Telegrafo (which had no water). Both are 'four star' hotels of the same Cuban hotel group. It was our first night in Havana. The door staff were very welcoming as were many of the other staff. The receptionist on the other hand made it clear she was very unhappy to be accepting any guests from the Telegrafo and was looking forward to us leaving the next day. Given it was getting late and we didn't have a good idea where we were and what was around us, we exchanged some money at reception. Ignoring the hotel's official posted rate, the receptionist would only exchange at 0.8CUC/Canadian dollar (rather than the 0.96 or so advertised) and would not provide a receipt. Hopefully the money the receptionist pocketed made helped her feel better about the Telegrafo inconveniencing her. We ended up eating dinner in the hotel and the food was good, as were the staff and the entertainment. We found breakfast equally good too. The choices were limited, but we were happy with what was on offer. The building itself is spectacular. But from some of the other reviews it sounds like the we got the room they reserve for people they don't like - no windows, low ceilings and an overpowering smell of damp and stale cigar smoke. I don't think either of us slept that night and were glad to be going back to the Telegrafo the next day. Despite its shortcomings, we found the Telegrafo to be many times better than than the Palacio O'Farrill. The location of the hotel was not the best either. The staff member on reception the next morning was much better. And the doorman told us about the history of the building while we waited for the taxi the Telegrafo sent to bring us back to the hotel. I rated this hotel one star because the room we had was simply awful and the attitude/behaviour of the receptionist. The Palacio O'Farrill is the worst stay hotel i have ever stayed at and I recommend everyone avoid it.

    Awfull NS T about Palacio O'Farrill

    “Don't go here! ”
    The Palacio O'Farrill was probably the worst accomodation we've stayed in in Cuba! The hotel looks great and very well-kept from the outside, quite impressive even! But then we got to our room! No windows! If you pay ?115 a night for a hotel room, you can AT LEAST expect a window, not? It gave us a really claustrofobic feeling and it was obvious this room was in desperate need of an renovation. The airconditioning made a terrible noise and the bathroom... pfff... outdated to the max! NO hot water, a tap that almost fell out of the wall. It's a complete disgrace they let people sleep in this room! We complained about the room immediately that evening. They weren't even surprised and looked as if they were expecting the complaint. Apparently, they put people in this room (3.17 I believe) and are just hoping for people to not complain. We got another room on the 2nd floor the next day, which was alot better than the one that was assigned to us in the first place. Also, they guys at the hotel (employees!) kept harassing my boyfriend to buy cigars from them! Every single time they saw him they started the cigar conversation, sometimes even following to our rooms! ANNOYING! Prepare to be approached by people in Cuba to buy all kind of stuff, BUT IN YOUR HOTEL? Completely inappropriate if you ask me! The ladies at the front desk were arrogant and not very helpful and looked as if they did not wanted to be bothered (except for one, I forgot her name). Breakfast served by a completely unmotivated woman (I was afraid to ask her for another cup of tea) and the quality of the breakfast was the worst I had in Cuba also! The only good thing about this hotel is the location. Very central in Havana Vieja. All and all, a definite NO-GO! I am sure there are way better centrally located hotels in Havana Vieja. Palacio O'Farrill is your worst bet (especially at ?115 A NIGHT) if you are looking for a reasonable price/quality deal.

    Awfull afrikan about Palacio O'Farrill

    “Noisy rooms with no windows ”
    got to O'Farril sent by Hotel Telgrafo where third floow is completely broken. I am given a room with no windows (there are several) and a very noisy air condition system that could not be turned off. I ask at 2,3 am to be changed to another room (which it happens) but there the temperature is so low i had to sleep wiith my fleece on. IN the morning and after an almost a sleepless night i am also asked to pay for some water i took from the minibar in the first room. Room was simply broken so if you want to sleep literally in a refigerator go to O'Farril where they charge you for broken rooms. Avoid absolutely. very nice in the apparence but once in the room you loose sensation of time and feel claustrofobic.

    Poor Seb1780 about Palacio O'Farrill

    “Past its best ”
    This was our first time in Cuba so we wanted somewhere with a good reputation and close to the old town. This seemed to fit the bill. Upon arrival, at night, we were met with the sight of the road completely dug up for the whole length of Calle Cuba with gaping chasms wider than a man's stride. So the first challenge was to negotiate this with all our luggage and no idea where we were! Despite there being staff at the door to the hotel it was not until we had reached them that any assistance was offered. These roadworks look to have been underway for some months and show no sign of progressing, during the four days of our stay we did not see any work being carried out. At the entrance to the hotel we were met by two gentlemen, one in the uniform of the hotel and another in a suit. They were very pleasent, showed us where to book in and assisted us with our bags up to our room. At this point the besuited one demonstrated the in-room safe, showing how it operates simply by passing the room card over the sensor "no need for a PIN", he said!! Later, when we were returning to our hotel room for the night, the man in the suit was sat in a chair near our room and offered to sell us some cigars, he seemed mightily disappointed that I did not need to purchase cigars after a 20 hour day and an 8 hour flight. We did not see this guy for the rest of our stay, and I am certain that he was not a member of the hotel staff. The uniformed gentleman was a member of staff, as we saw him several times during our visit. I can only conclude that this was some kind of scam, perpretrated with the consent of at least some of the hotel staff and intended to relieve naive tourist of some, or all, of their cash and valuables. In addition to the room card scam, the in-room safes are not fastened to anything, being held in place only by their power leads. I would advise anyone staying here to AVOID USING THESE SAFES. The room itself was on the second floor and at the front of the hotel. It was very large, perhaps too large for the purpose, and had one king-sized double and a queen-sized single bed. There were some rather naff wardrobes and tables that looked completely out of place and a TV that just about displayed a variety of satellite channels. The decor was tatty and the once gleaming marble on the floors and walls was tired and dull. There were no facilities to make tea or coffee. The room was clean. The on-suite bathroom was functional rather than fully-functioning. Again, everything was clean but too much just didn't work properly. The shower sent water everywhere, the basin taps too, the taps on the bidet were loose and incapable of being turned on and the loo seat was broken at the hinges. The bath had long since lost its shine and its enamelled surface was pitted and chipped. There were plenty of towels, which were fluffy. Dominating the room were a hugh set of double shuttered french doors which led onto a small balcolny. The doors looked as if they might have been original, if not they were once a very good copy. However, years of abuse and lack of maintenance rendered these inoperable without a certain amount of "persuasion" and even when closed they were not watertight, which was a particular problem as we had 48 hours of torrential rain whilst we were there. Most of the time in the room was spent splashing around in our new en-suite paddling pool. With the doors closed the room was very dark (there were no other windows); on the few occasions the doors were open we had a close encounter with the local Habaneros, whose own balcolnies were no more than a few yards across the street. These locals know the hotel is where the rich tourists stay and are very welcoming and always seemed happy to say "Hola". Of course there is a price to pay for such total immersion in the locality, one of these is the noise from the residents and the other is the inevitable request for clothes, shoes and cosmetics. This did not bother us, the noise stopped around midnight and we had taken gifts for just this purpose, but it might not be to everyone's taste. The public parts of the hotel displayed the same lack of TLC that spoilt the room. What was once a magnificant merchants palace is now beginning to come apart at the seams. We saw collapsed ceilings, leaking roofs and broken steps. This place is built on a monumental scale but even the awe inspiring architecture could not distract from the little niggles everywhere. The hotel bar and restaurant were always deserted, the only time we saw other guests was at breakfast, and this lack of activity just adds to the feeling of forlorn resignation that pervades the whole place. The food is awful. We had one meal, on the night we arrived, which not only confirmed our worst fears of Cuban cuisine but also our fears of Cuban rip-off merchants! We ordered one portion as we just needed a light meal before retiring after the long flight, we were served with two and before we could say anything the waitress shrugged her shoulders and said "sorry" before dumping both plates down and disappearing. Resistance was futile. The breakfasts were no better, consisting mainly of eggs several ways, all overdone. Fortunately, this experience meant things could only get better, and they did. The staff give the impression that they are doing a job politely in the hope that they will get a good tip. They are polite, without being attentive, and they got a tip, but not a good one. Talking of tips, do not change money here. I enquired about the exchange rate one day (which is not on display) and was quoted a rate 10% below that offered at the airport. There is a Cambio two blocks down Calle Cuba, go there instead and get a good deal. This hotel was once magnificant and its location still is, but its best days are in the distant past. I'm happy to have been here, to have seen it and experienced Havana in this way, but I will not be coming back here.

    Poor Graham F about Palacio O'Farrill

    “Three nights in Havana ”
    Hotel was as expected, 18th century colonial residence in the middle of Old Havana, I loved it but my wife hated it. It did not help that there was not a window in our room, food was very average even for Cuba and no hot water for 3 days. I would go back but that wont happen.

    Poor lindtiMiltonKeynes about Palacio O'Farrill

    “Hotel OK but staff dreadful. ”
    We have just returned from 3 nights at the Palacio O'Farrill, the building is beautiful but very tired. Our room was spacious, had a window but overlooking the main street so was VERY noisy. The bathroom was shabby, hot tap on sink didn?t work, toilet seat was disgusting, tiling damaged and bath chipped. All this was tolerable but the staff attitude was not. We too were hounded to buy cigars. Maid almost left a begging letter for a tip. Receptionists someone has correctly described them as ignorante I would say they were rude and very unfriendly too. Breakfast was very poor and staff didn?t want to serve you anyway. The staff all hang around in the big castle like doorway chating with each other and their friends that walk past. Very unprofessional. We had stayed in a beach restort for seven days previous and the staff there were excellent so presumably this isn?t a Cuban thing just an O?Farrill attitude. Position wasn?t bad but I other hotels were better. I would not recommend hotels near the Parque Central though as you would be plagued to take a taxis, horse carriage or Bicitaxi. The most useful road for tourists is Obispo, find a hotel near here. Shops with windows!! Bars restaurants, little market and money exchange. O?Farrill ripped us off on exchange too, use bank to avoid this happening to you.

    Poor ge0rgiana about Palacio O'Farrill

    “Do not recommend this hotel ”
    Hotel Palacio O?Farrill We had booked to stay for 7 nights in the Palacio O?Farrill, as we were keen to stay in the old town of Havana and to stay in an hotel with some character. Whilst the hotel met these requirements, it suffered a number of drawbacks: ? We were initially allocated Room 308, which turned out to be a small room and quite noisy due to activity outside in the street and to the machinery in a cupboard in the bathroom. ? Having complained about this room, we were moved to Room 315 for the following night. This was a much larger room and seemed fine, until it became clear that, probably due to the layout and construction of the bathrooms for this and the adjacent room, it was possible to hear in intimate detail everything that was going on in the bathroom of the next door room, almost as if the occupants were in the room with us. We must assume that other rooms were similarly afflicted. ? In both rooms: o The fittings and décor were fairly basic and not especially well finished. o The room safes were not secured to anything. o The shower screens in the bathrooms were not sealed to the tops of the baths, so that water inevitably ran onto the floor when the shower was used. The floors, furthermore, were laid flat so that this water then failed to drain away. o The colour scheme was salmon pink and green, hardly restful. ? The hotel was advertised as providing some specific benefits, including a welcome cocktail, 10% discount in some restaurants and free admission to some museums. We had to ask for all of these; none was offered to us directly. ? The food in the restaurant was generally poor quality in our view; we were not exactly thrilled at the prospect of having to have breakfast there for the remainder of our stay. ? Some of the hotel staff were rather unfriendly. For instance, on more than one occasion, when we returned to the hotel, staff standing in the hotel doorway failed to move aside or acknowledge us in any way. The restaurant manager was an exception. ? The description of the hotel in the brochure stated that it is a ?magnificent hotel? and has a ?roof-top terrace with grand city views?. These points are seriously mis-represented. It is possible to gain access to the roof, but there is no indication of this at the hotel, and there are no amenities there at all. Furthermore, it is not even tiled, so it hardly qualifies as a terrace, and the views from there are scarcely ?grand?, mainly as the rooftop is nowhere near high enough to command grand views. After 2 nights we moved to another hotel.

    Poor MrsP-Somerset about Palacio O'Farrill

    “Disappointing for a "Palace"! ”
    Virgin who we travelled with rate this as one of their top 5 Cuba hotels and so our expectations were high. We spent 2 nights here, the first was in a small room with no window and an air conditioning unit that sounded like some one was digging up a road in the corner of the room and so could not be left on. The hotel is built around a central square where the restaurant and bar are, the staff began noisely setting up for breakfast around 6 and so we were woken then. The bathroom was grubby and had a dodgy switch hanging from the back of the mirror. The next day we asked to be moved to a room with a window and were given a suite (not until about 3.30) which was huge and far more comfortable, though the bathroom was still very tired looking - however this room looked out on to the road and so was unbelievably noisy, so all in all the hotel gave us a complete no-sleeping experience. Breakfast was included, this was basic and not great. The hotel felt more suitable for a backpacking stop, fine in itself but it was sold to us as a "magnificent hotel" which it sadly is not. The best thing about the hotel is the location in the old part of Havana close to some great areas to stroll around with some fabulous restaurants and bars very nearby. Havana itself is wonderful and we would love to go back, but NOT to this hotel.

    Poor Vella04062011 about Palacio O'Farrill

    “Charming Hotel, not so charming staff ”
    After a very delayed flight from Cancun we ended up arriving at the Palacio O'Farrill at about 2am. Having to wake up the security man and reception staff we were placed in a room that was obviously not prepared nor been cleaned for months, but was conveniently located to the entrance so other patrons weren't disturbed by our arrival. To say the room smelt damp is an understatement, there was a hole in the roof and the bed was wet. Feeling bad enough as it was for waking them on our arrival we had to call staff to move us again to a room. An aggrevated security man moved our belongings to another room which was gorgeous. Funnily enough this room looked well prepared for guests. The air con was on, mini bar unlocked and fresh towels and sheets on the bed. It very much seemed as if this was meant to be our room in the first place. It was a very comfortable stay after a rocky start. One important note however, ensure you double check what has been recorded as consumed from the minibar. On check out we were remembered as the couple that had to be moved, (Still no apology for the intial room and it's condtion) and were surprised to see that all the alcoholic beverages in the fridge were recorded as being taken when we only had water the entire stay! Overall the hotel has beautiful spanish charm, is in a top location and is comfortable. Would we stay here again? Probably not.

    Average solomonp about Palacio O'Farrill

    “Hey! This is Cuba. What do you expect? ”
    I was booked out here for my first night in Cuba. I arrived, they were expecting me and the room was clean and comfortable. OK, it was on the first floor and the rooms on this floor don't have windows with nice views, but then that's the way these old mansions were built. They were designed to keep out the heat which is why they open onto a central courtyard or atrium. I only stayed the one night and was off early the following morning. The bar serves a decent Mojito(at a good price) and nice toasted sarnies. Breakfast is basic and the waiters are backward in coming forward with offers of what's available. The location is pretty good and it's quiet by Havana standards. Just don't expect the Ritz.

    Average LanceSoup about Palacio O'Farrill

    “Right in the heart of Havana Life ”
    Beautiful faded glory right in the heart of the old town. Great location from where you can walk around the whole place easily. Clean but don't go if you are expecting all modern amenities. We weren't and thought it was fab! Breakfast's not a strong point so go outside and eat! Don't go for a rest go for the excitement and hustle and bustle of a noisy street.

    Average WITS-END-AGAIN about Palacio O'Farrill

    “Beware of windowless rooms ”
    Our first impression of this hotel was that it looked lovely and airy with its central atrium, but after being shown to our room, which had no windows and was the temperature of a fridge, we were most disappointed. There were no other rooms available and so we had to like it or lump it. The food was a mixed bag of ghastly to rather well presented and tasty, and of course the drinks were good and reasonable. I wish I had known to ask for a room with a window (even if they do just give onto the home across the very narrow road) before booking as it would have made for a much more pleasant stay. Also the roof terrace is not a terrace at all - it is a roof with nowhere to sit, unless you want to perch on the ventilation ducts, which my daughter and I did in an attempt to sit somewhere outside where you could be sure or being left alone to read. Everywhere else out of doors you are fair game to be hassled, which becomes very tiring after a few days.

    Average PETRA001 about Palacio O'Farrill

    “Excellent location - Average service ”
    The atrium of the hotel is beautiful, as are the various landings, which offer a great location to relax. Our room was on the first floor and quite noisy at night although, as the hotel is right in the heart of Old Havana (a very short walk to Plaza de la Catedral) some noise should be expected. Whilst the rooms are air-conditioned, the windows are only shutters which is why noise can filter through.Whilst we were there the AC broke down in the whole building but was quickly repaired. Compared with other hotels we stayed at, the breakfast was poor, with little choice, and perhaps they should spend more on the quality and amount of the food, with a buffet, rather than having waiter service. We did not use the restaurant in the evening because of the precedent set by the breakfast.

    Average Alexey__K_11 about Palacio O'Farrill

    “Good hotel in the old Havana ”
    Convenient localion near most of the tourist places of interest. Old historucal building, beautifully restored. Friendly personel, good service and relatively good price. Rooms can lack windows and be very dark, and breakfast is not stellar.

    Average Lucie-Michelle about Palacio O'Farrill

    “Very average and noisy ”
    It looks nice, people are nice, the bedroom was very big, way too much for me. A smell of humidity, and noisy!! Glad I had ear plugs!! Better to stay in a particular house and even more for the price you pay in that "palace". I would pass my way

    Average hjones about Palacio O'Farrill

    “Great night sleep, gorgeous building - mixed feelings on the breakfast ”
    We stayed here for 3 nights when we first arrived in Havana for 2 week holiday in Cuba. We heard about the rooms with no window and as we arrived late, we did have a room without a window. To be honest - it wasn't as bad as we thought it might be and the lady at the reception desk was more than happy to move us to another room the next night. I did not think the breakfast was very good however my boyfriend managed to eat it - I am not a fussy eater but by the third day - I couldn't bring myself to eat it! That said, the building is stunning, and the location is fantastic!

    Average mcampbell67 about Palacio O'Farrill

    “comfortable historic hotel in Havana old town ”
    This hotel is charming and a little different from others in Havana old town - it used to be the home the O'Farrills, a merchant family that emigrated to Cuba in the 18th century. The first thing that strikes you when you walk in is the internal courtyard - it feels like it's outside because the glass roof of the hotel is some 3 or 4 storeys above it. This part of the hotel is its main selling point and is really beautiful. The rooms are quite big and the beds are comfortable, perfect for getting your head down after long days and nights out in Havana! The bathroom is a little dated but everything is spotlessly clean. As for the food, well this is still a Communist country and they just don't have the same choice of food that you can expect in the West. It consisted of staples such as pineapple, rice, chicken and pork, and whilst it wasn't exactly inspiring it did us just fine. And they give you plenty of what they have. It's more than a little humbling to get a full plate whilst down the street the locals are queuing with their ration books. The hotel is really well located, slap bang in the middle of the old town. It's handy for Obispo and the Malecon, and we always felt safe, even as darkness fell in the streets outside. The guys on the door are really helpful and will give you directions for anywhere you want to go. Actually, all the staff are brilliant!! All in all, if you're considering a Havana hotel and are willing to compromise a little on food choices, then you should look at the comfortable, well-located O'Farrill. If you're a bit more fussy and want more 'Westernised' food then you should probably consider more expensive options.

    Average hanna_BY about Palacio O'Farrill

    “A lovely colonial mansion, some problems with bathroom and breakfast ”
    The building is lovely, well kept and nicely furnished. The room was very spaceous and with a window, although it couldn't boast a great view. + A perfect colonial mansion + Excellent location. + Good cleaning and assistance at the reception. - The batroom presented some problems: WC flush, not quite hot water from tap, ill fixed taps and light switch, when taking a shouwer you cannot but flood the floor - The breakfast is monotonous and the service is too long (it took on average 1 hr to have breakfast and you got the same fruit plate + omlette). - Safe was present in the room but it wasn't fixed in anyway (a person having access to the room could simply carry it out with all belongings).

    Average AAgnieszka about Palacio O'Farrill

    “Disappointing ”
    Spent 3 nights in November 2011 in Havana's Palacio O'Farril. Lovely courtyard hosting a restuarant, adorned by greenery and some art for sale, big, modern oil paintings. Wonderful, friendly, smiling staff, resorceful and willing to help. Unfortunately our room was less then acceptable. Room 102, big suite with the adjoing lounge room, good size clean bathroom and internal hallway. The problem was awful mould and wetness seeping down the wall in the corner of the bedroom. At night the bed sheets felt moist and after unpacking our clothes in another place , the clothing smelt mouldy. We tried to keep the windows opened during the day, which is ok as all windows have crates, but in the evening and at night this is not poosible as the noise from the street and the clinking of dishes, music and diners in the reastaurant in the courtyard is quite loud and constant. So we were at the mercy of old and hard working air conditioning unit, mincing the moudy air around. The other part of our stay in Havana was in Hotel Parque Central, which was a tiny fraction more expensive, but no comparison in quality, which that tiny fraction bought. Maybe we wre unlucky with our room, but if you get room 102 in Palacio O'Farrill do not take it. Everything else about this hotel is delightful, the feel of the old, colonial past, good a la card breakfast, helpful staff, the location, but the room made our experience disappointing.

    Average Mersault about Palacio O'Farrill

    “lovely building and location but... ”
    The building, a former sugar merchant's house, is stunning; the location in Vieja is excellent; our room was largely fine (although the enamel on the bath was cracked in several places and there were uncomfortable plastic mattress protectors on the bed underneath otherwise decent sheets). Most visitors seem to be put on the third floor, which is pleasant enough, though the grand living quarters are on the second floor. Our view was over the top of neighbouring houses, which is to be expected in this central location. Staff. We came across one lovely, very helpful receptionist. The other one, Mariela, is aggressive and rude, and, frankly, seemed to us to be more keen on pocketing a few extra CUCs than providing a service. It was not just with us: we witnessed similar behaviour to an Austrian man who was trying to book an extra night. She basically told him he didn't have time to book online, so pack up and get out of your room now. When disgusted by her behaviour, we asked to speak to a manager, she shoved a leaflet and a business card in front of us, told us she didn't understand my Spanish, and said write your comments on the website. That said, when I tracked down the hotel manager who was in the building, she was charming, very helpful and, I hope, will soon deal with this problematic member of staff. Breakfast. Why oh why do these hotels insist on serving 'American coffee' which is more like dishwater than coffee and decline you an expresso on the menu when they cost a mere 1 national peso just round the corner (there are 24/25 national pesos to a single CUC)?

    Average Agasuesse about Palacio O'Farrill

    “Watch your valuables ”
    It a nice hotel considering 3 stars. The rooms and facilities were quite nice but you will need to keep track of your clothes and valuables as they tend to go missing from your room. This includes sunglasses, watches, t-shirts, tops, shorts etc. PS. The safe is not big enough to fit your entire luggage in.

    Very good HJCPEI about Palacio O'Farrill

    “Authentic Havana”
    My father and I stayed here while visiting Havana - and were upgraded. We both had suites! Very spacious and airy and the staff were wonderful. An easy walk to everything which keeps things quiet in the evening. A great experience!

    Very good IrlandesaenMexico about Palacio O'Farrill

    “Beautiful historic building, very friendly and helpful staff ”
    Hotel is in a beautiful and historic building which has been renovated very elegantly. Rooms are spacious with comfortable beds, very clean and adequate bathrooms - a little dark but immediately outside the rooms are lovely comfortable seating areas full of natural light (see pic). Breakfast is adequate, similar standard to other hotels I have stayed in in Cuba (some of the other reviewers I think are not raking into account the difficulties in relation to fresh food supply in Cuba). Staff are extremely friendly, courteous and helpful. Location is superb, on the edge of old Havana, so full of life and close to everything but relatively quiet.

    Very good Vanessa1602 about Palacio O'Farrill

    “Ideal location”
    Historic building in good location for exploring old Havana. Breakfast good but dinner only so so; not a problem though as easy to walk to restaurants nearby. Some street noise but worth it to be so close to places of interest. Has a charm about the place, a little shabby in parts but I loved it. Travelled May 2012 not 2013 but can't select that as an option!

    Very good samboDublin about Palacio O'Farrill

    “Good location ”
    Stayed here around may 2012 Fairly central and walking distance to centre Large old rooms Breakfast limited Pleasant staff Fairly good value in a city with high hotel prices Recommended Good discount Cuban cigars available nearby!

    Very good TaJoMa about Palacio O'Farrill

    “Decent hotel - bit noisy but that's Old Havana! ”
    Positives: - large, well-equipped rooms with nice staff. We got the windowless room but it was OK because it was so big. We did however change to a room on the second floor (third if you count ground as first) - very good breakfast menu - restaurant decent, but they seem only to have a menu - you pay for starter, main and desert whether you want them or not - good location for Old Havana and Central Havana - beautifully restored building Negatives - quite noisy until about 10-11pm, either due to music from hotel restaurant (if your window faces the court yard) or from the street (of your window faces the street). Not sure that there is much that can be done - Havana is quite a noisy city. However, it does quieten down a lot at night and we had no trouble sleeping. Everyone speaks about the roof terrace at the Hotel Inglaterra, which is great, but the terrace at the Hotel Ambos Mundos is also great, and right in the centre of old Havana. La Imprenta restaurant is very good and cheap.

    Very good Aimsy123 about Palacio O'Farrill

    “Proper Havana! ”
    We weren't sure what to expect when we pulled up to this hotel! It is down some narrow streets, and in Havana it is difficult to tell which of the grand buildings are still grand inside, and which are completely run down. But as soon as we were inside, we thought "wow!" It is a very grand building, with each floor built in a different century. We started on the top floor, but got moved to the 2nd floor. If you can, DEFINITELY pick the second floor. We got an ENORMOUS, grand room. The hotel is a good place to explore from, easy to find, and completely safe to walk back to at night. We ate one meal in the hotel, which was very nice, and accompanied by the resident band, who were very charming, and lent a great atmosphere to the courtyard! The mojitos here were the best we tasted in Cuba! (And we tasted a lot!) The porter and reception were extremely helpful. All in all we felt like we were staying in real Havana, and close to the Place Des Armes, the Capitol, and everything in between. Tip: go and see the Tropicana show! It was amazing, and unlike anything we've seen before.

    Very good kdavies7 about Palacio O'Farrill

    “Real Havana experience ”
    Cuba caveat: Cuba is a Communist country under embargo from one of its closest neighbours who also happens to be the USA. Therefore, if you demand luxury and efficiency at a low cost it?s simply the wrong holiday for you. The food in the region is not notorious for being pretty horrendous so there?s no point whinging about that either. Fussy travellers be aware? However, the culture, history, people and countryside more than make up for it. So moving on? Positives - beautiful interior, evocative of Havana when it was a thriving, rich colonial city. It's 5 minute walk from the main part of the old city. The staff were very friendly. My room was clean and very spacious. It had a free safe which worked well and a TV with all the channels. Negatives - Lacked some of the smaller touches which I got elsewhere for less (like hand soap). No hot water (but I hear this is pretty common in Cuba although it was the only hotel / casa I had problems with - and it was cold at night!). Maybe a little costly given what you got. That was it really - like I said - if you're not a fussy traveller and have realistic expectations I think this is a good hotel.

    Very good WilcoJ about Palacio O'Farrill

    “Good hotel in beautifull palacio”
    Room was very simple but clean and spacy. Beautifull high ceiling. The palacio has a marvellous internal patio were you can enjoy a good breakfast. The rooms are plased on the galleries you see from the patio. Good service and nice restaurant. Good choice in a city were clean rooms, good service and acceptable food are rare

    Very good Jackie2102 about Palacio O'Farrill

    “Great stay at Palacio O'Farrill ”
    I stayed here with my Daughter for 3 nights in June. We loved the beautiful architecture of this hotel and found all the staff very friendly and willing to please. The room was huge and had 3 beds that were very comfortable. The massive wooden doors to our bedroom ensured a peaceful sleep as the room was quiet and very dark. The breakfast wasn't anything special, but as it was included in the price of the room we didn't expect too much. I will definately return here next time in Havana.

    Excellent NickCayman about Palacio O'Farrill

    “Fantastic Hotel ”
    W stayed here twice on our recent trip to Cuba, a total of seven days. The staff here were wonderful, friendly, helpful and made the O'Farrill really seem like a home away from home. I highly recommend this hotel. It is in the middle of the the old city, a great location, a very short walk from the Malecon, the the Plaza de Armas and the Plaza de Cathedral. I will stay there again!

    Excellent Alberto C about Palacio O'Farrill

    “Excellent hotel. Quite convenient to walk havana. ”
    Hotel its an old colonial palace from an irish family. Its well located in the middle of everything. A few meters from malecon and a few blocks from the main streets. Secure neighborhood. Lots of police everywhere. Nice for family its very quiet in evenings. Double windowed bedrooms. It has a restaurant inside

    Excellent sofia1971 about Palacio O'Farrill

    “atmosphere from the past, great palace, perfect location ”
    I went there last may 2013 for three nights! The building is excellent, comes from the past and it is very fascinating! My room is nice either! I suggest the breakfast, held in a wonderful area and with very good food! The location is fantastic, because it is in the most turistic area (Habana veja) and in 5 minutes walk you can visit nice squares and famous buildings! if you really like luxury place, plenty of history this is the perfect place for you!

    Excellent fluffy_fionna about Palacio O'Farrill

    “Perfect location”
    We spent a perfect few days here in feb 2012. The room had no windows but we were moved without a problem, and the view and atmosphere was wonderful. Breakfast was nothing special but they do their best. If you want a fuss and flashy service then go elsewhere, but if you want an authentic experience near the heart of the old town choose this hotel. We loved it.

    Excellent Melissa P about Palacio O'Farrill

    “So sad to leave ”
    Beautiful, musty, slightly dark old colonial hotel, fabulous sweeping staircase. We adored it. So much character and such large rooms. We were room 102 and overlooked the narrow street to the family living opposite ( we had no problem with that and they didn't either! plenty of privacy) and had a view into the dining area below. It added to the charm and we woke in the morning, threw the windows open and listened to the sounds and smells of Old Havana. If you want to stay somewhere authentic this is the place for you. The 2nd floor definitely looks like the floor to go for. The breakfasts were absolutely fine and we had no problems with the plumbing! Air con v noisy so bring earplugs! We moved on to the Hotel Sevilla and although the upper floor rooms were bright with fantastic views we missed O'Farrills for location and character. They are chalk and cheese. If you are a rough guide/lonely planet type then this is the place for you.

    Excellent jowm8 about Palacio O'Farrill

    “Beautiful building, great staff ”
    Stayed here for four nights during a two week visit to Cuba. Beautiful old colonial building with internal courtyard with glass roof. Every room is different and yes some do not have a window. Only ate breakfast at te hotel which was good. Fruit, fruit juice, coffee and a choice of cooked eggs served with cold meats. Hotel bar very well priced and cheaper than some of the restaurants and bars in Havana. Hotel is in a good location and a short walk from many places to see including Obispo, Cathedral Square, the Market, Bacardi museum etc. Would definitely go back!

    Excellent superA777 about Palacio O'Farrill

    “I loved this hotel!!”
    Ok....I don't know what people want on their vacation in Cuba, but I appreciated the hotel's location (which was great), staff (absolutely wonderful), and charm. This hotel is located in a great location to run on the Malecon or take a walk to Obispo Street. It's safe and it is in the community so you can see how real people live, appreciate the street music and excitement, as well as eat at some authentic places. The staff was GREAT!! They gave great recommendation, really looked out for our group, and were the most personable people you would want to meet. The hotel has a free breakfast in the morning that was modest, but adequate. My room was GREAT as well. I had a balcony, large windows and marbled bathroom (1st floor facing the street). When I asked for an iron, the housecleaning woman came to collect my clothes to iron them for me!! During our trip we ended up moving to another hotel in a more ritzy section of Havana with a huge pool and outdoor fountain- and we missed Palacio O'Farrill!!

    Excellent micheloneamsterdam about Palacio O'Farrill

    “Huge double room in the poor old Havana. Online cheaper! ”
    Honest breakfast, igienic, huuuge double room with extra single bed, balcony on loud street but with lovely neighbours (Maria). They will help you with finding a casa particular nearby. Decent hotel equipped with power generator, so in case of blackout - quite common - just come back home :)

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