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  • Hotel Melia Santiago

    Melia Santiago Hotel Cuba

    • Destination: Santiago de Cuba
    • Address: Av. de las Americas y Calle M. Santiago de Cuba.
    • Phone: (53) 022 67070
    • Accept child:Yes
  • Description: Melia Santiago Hotel Cuba

    The Melia Santiago, an architectural project carried out by one of the finest present Cuban Architects, Jose Choy, is standing up in the centre of the second most important city of Cuba, Santiago de Cuba. The town, founded by the Spaniards centuries ago, is known as the most Caribbean city for its customs and cultural values. With its modern style, the hotel features very comfortable and wide rooms, three interconnected swimming pools, beauty parlour, a business centre, sauna, gym, tennis court and much more infrastructure aimed to the most demanding guests’ needs. The international cuisine is well known for its magnificent offers, specially Cuban foods.

  • Room facilities
    110 volt power
    220 volt power
    air conditioning
    balcony or terrace
    handicap facilities
    hot and cold running water
    private bath
    safety deposit box
    Satellite TV
  • Distinguished

    Varied daily and nightly cultural programs in the hotel, Palapas for relaxing in the terraces and swimming pool area, Plaza Meliá Santiago with an outdoor park surrounded by shops and attractive gastronomic facilities, Santiago Café nightclub whose decoration and artistic shows are inspired by the architecture and traditions of this thriving city, Bello Bar panoramic scenic bar with terrace offering fantastic views of the city and the mountains, Royal Service with exclusive lounge bar, Business Center with Wi-Fi service in the lobby and in various rooms, Rooms and locations for events, meetings and celebrations, Swimming pool with palapas for relaxing and an area for outdoor events and activities, A la carte restaurants, bars and cafeteria with terrace, Rooms with panoramic windows offering fantastic views of the city and surrounding mountains, Special areas in the 1st floor with lobby for groups, art gallery, meeting rooms, celebrations hall and buffet restaurant, Spacious air-conditioned lobby, elegant tropical ambience, skylights and escalator for accessing the 1st floor, Singular glass pane construction 66 meters high, one of the highest points in the city. Its modern architectural design has become a point of reference, Only five-star hotel in Santiago de Cuba

  • Facilities

    art Gallery, beauty salon, bell boy, buffet, car rental, cyber cafe, disabled facilities, discotheque, grill, gym, massage, money exchange, multi-language staff, Piano bar, post office, Reception 24 hrs., safety deposit box in room, satellite tv, sauna, Solarium, swimming pool, taxis, theme Restaurants, tourism bureau,

  • Restaurants next to Melia Santiago Hotel
  • El Criollo A la carte grill restaurant located in the swimming pool area with capacity for 72 persons.…

    La Isabélica A la carte international gourmet restaurant, air-conditioning with capacity for 22 personas.…

    Buffet La Casona Meliá Santiago de Cuba. Show Cooking Cocina Internacional | International Food. Nowadays…

    La Fontana Gourmet A la carte Italian restaurant located outdoor on the terrace of Plaza Meliá Santiago with…

  • Bars next to Melia Santiago Hotel
  • Bello Mar Nightclub located on the 14th floor offering panoramic scenic views of the city.

    Daiquiri (24 hrs)Lobby bar/piano bar and terrace overlooking Plaza Meliá Santiago.

    Alameda (08:00 – 20:00)Snack bar in the swimming pool area.

    Colmadito (14:00 – 22:00)Outdoor snack bar with terraces located in Plaza Meliá Santiago.

    Santiago Café (21:00 – 02:00) Nightclub / Disco&Show;.

  • Reviews
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    Very good 
    • birdsofafeather1
      Review about Melia Santiago Hotel
      Poor Poor

      “not what I'd expect from a Melia hotel, even in Cuba ”
      We were very disappointed by our stay in this Melia Hotel. The service was poor, and the woman at the concierge desk was very rude and refused to help us with anything. For example, we asked her to help us to check our flights as domestic flight times often change last minute in cuba and she refused. She would not give us advice about getting around the city either. There was no toilet paper in any the toilets by the pool for most of our stay, which we would not expect from even a 3 star hotel. The coffee machine in the room has no spoons, coffee or milk, you have to pay for coffee...I had my own teabags with me, and when I asked reception for a drop of milk they made me pay for it, and still did not bring any spoons. They did not clean the cups during our whole 4 day stay, just gave them a quick rinse leaving tea stains inside. The food at the italian restaurant and room service was really terrible, I could get better food for 2 dollars outside the hotel. On a plus side, the bar at the top of the hotel was beautiful with stunning views over the whole of santiago. Although 5 star hotels in cuba do not usually meet the service and food expectations of other 5 star hotels worldwide, if I compare it to the Parque Central Hotel in Havana the service and food were well below par.

    • birdsofafeather1
      Review about Melia Santiago Hotel
      Average Average

      “Disappointing for a Melia hotel ”
      One of the reviews here is headed "Not what I expect from a Melia hotel, even in Cuba" and I think that is fair. We stayed two nights, and changed rooms after one, and to a degree this is a review of two halves. Our room the first night was one the 2nd floor. It looked shabby, with tired-looking linen and towels, several lights not working, and several electric sockets hanging off the wall. More serious though was the noise below. A group (of guests, presumably) was gathered outside the main entrance just below - and the noise just went on and on until gone 3 am. The next morning, assisted by our local guide, we complained about the noise and asked to be moved. No apology was offered for what had happened, and reception was non-committal about being able to move us. Not surprisingly, when we returned later in the afternoon, nothing had been done. Our guide escalated the matter, and another room was found for us, this time on the 10th floor (but they said they still could not guarantee that it would be quieter!). In fact the 10th floor room was not only perfectly quiet, but almost as if it were in a different hotel. The décor and everything about it was smarter, and all the electrics worked. When I took the trouble to mention to Reception that we liked the new room much more, they became smiling and friendly for the rest of our stay! Breakfasts were a large scale buffet, even then there was less choice on offer in terms of even basic items like fresh fruit, breads etc. than you might expect at a Melia. The hotel is much used by large touring groups, and I must admit they all seemed happy enough, but for me this is not overall up to Melia standards, particularly in terms of upkeep, smartness and attention to routine maintenance matters. Most of the staff try their best, but don't seem very happy about their job. Some attention required from head office?

    • birdsofafeather1
      John O
      Review about Melia Santiago Hotel
      Average Average

      “happy for what it is - don't change ”
      The hotel is what it is - clean, safe, totally motel8ish, if you will - the people and staff are fantastic have been staying there for the past four , now five years - enjoyed every one of those weeks. The staff is ALWAYS helpful, just love going there John

    • birdsofafeather1
      Review about Melia Santiago Hotel
      Average Average

      “international hotel without charm ”
      This huge building has no charm at all and we were surprised to see that the overall cleanses was not the priority especially in our room.... It was completely forgiven one day (rapidly done when mentioned to the reception) but not at it best. Very nice breakfast included..

    • birdsofafeather1
      Terry S
      Review about Melia Santiago Hotel
      Average Average

      “Losing its fine reputation .... July 21-28,2014 ”
      Stayed at this hotel several times, always pleased. My last visit July 21-28, 2014 was disappointing. The general exterior appearance is looking run-down in need of paint, except where two sides were painted as Cuba' and China's president were on a day visit (which caused the guests much inconvenience). The glass roof over the lobby still was leaking in rain storms as it has for years. My main concern was the state of the rooms, room 1004 for 2 nights, where the closet doors and the mini fridge doors were falling apart and walls needed to be cleaned and painted. And room 1015 where the walls also needed to be cleaned and painted. The mattress, as I soon unfortunately discovered had a rusty piece of spring wire sticking out for about 5cm, near the pillow area. I noticed when it came in contact with my shoulder. Luckily, it did not poke my eye!!! I requested senior staff to come to look at it. Two staff came and took notes.There were other concerns in other areas. I sent a letter and photos to Sr. Gabriel Escarrer, Presidente Melia International Hotels on July 30 upon my return to Canada. As there is no reply, I am stating my concerns here and hope they will receive attention.

    • birdsofafeather1
      Review about Melia Santiago Hotel
      Very good Very good

      “Mostly very good”
      Modern Western style, 15 storey, hotel. Staff mostly friendly. Used by tour groups. Keep clear of Reception when tour groups check in or out.Three lifts also very busy at this time, especially for those departing when getting a lift down can be very difficult when full with people and their cases - allow at least ten minutes. (Tip - at busy times press for a lift in the opposite direction of busy travel, then go in the direction you want - at least you will be in the lift!) Buffet style breakfast and evening meal; wide choice although nothing outstanding. Also very busy at breakfast time from about 0715 till 0830. WiFi available in the lobby at a charge. We had spacious and well-fitted bedrooms (110v US style supplies). Bidets in the bathrooms. Three swimming pools outdoors plus other facilities - gym, sauna, health spa, tennis, etc. Small shopping plaza on site including change bureau open until the evening. Bars on the ground and top floor, additional Italian restaurant "outdoors" on ground floor. Need to verify credit or debit card to charge drinks etc to room number.

    • birdsofafeather1
      Review about Melia Santiago Hotel
      Very good Very good

      “Good ”
      We stayed for one night as part of an excursion with a trip we booked with Thomson. It was a nice, clean and quiet hotel and wax in a decent location. The good was good and we really liked the bar that was on the top floor. We got to sit outside on the terrace and took some great photos. I've recommended this trip to a friend who stayed at the same place not long after we stayed and she agreed with me about the hotel and was really pleased.

    • birdsofafeather1
      Review about Melia Santiago Hotel
      Very good Very good

      Excelent food
      The Meliá Santiago de Cuba Hotel is located in the center of the city of the same name, which is considered the most Caribbean city in the country and is famous for its people's hospitability. The hotel has a privileged location, just seven kilometers away from Antonio Maceo International Airport and barely 1,000 meters from the Heredia Convention Center. According to experts, it is an excellent place for congress and incentive tourism, weddings and honeymoons, where guests are in direct contact with the busiest streets of the city, the second largest metropolis in the country, as well as its culture, traditions and history.