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Melia Buenavista Hotel, Cayo Santa Maria Cuba. 5 stars.

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  • Description: Melia Buenavista Hotel Cuba

    Located west of Cayo Santa Maria, in a privileged ecological environment, and surrounded by beaches and coves, this five stars all-inclusive resort has 104 Junior Suites and Suites, and the "Zaida del Rio" Villa. All Royal Service hotel, designed for adults over 18 years and recommended for couples, weddings, honeymoons and wellness/spa. All Inclusive great offer to enjoy fine restaurants, exciting bars, various entertainment activities and facilities, with 24 hours room service, unlimited alcoholic drinks, all non-motorized water sports, diving center with more than 25 dive sites, facilities for diving and fishing, ecological excursions program, and beach and pool towel service

  • Mapa de Melia Buenavista Hotel

  • Distinguished

    Ecological tours: Tours organized by the animators as part of the hotel's activities to recognize and enjoy the wildlife, vegetation and landscapes of the area, a unique experience in a totally organic and natural environment, Diving activities directly in The Witches Cay Marina ($)., Cars Rental: Fast and secure service, supported by a modern fleet and specialized personnel. Cars, 4x4, minivans and motorcycles. Assurance Service 24 hours a day. Pick up and return to the airport (on request)., Cannon Beach Nautical Center: It offers all the facilities to enjoy adventures at sea, sailing and diving practice. Catamarans, pedal boats, windsurfing, kayaks, life jackets and expertise, Health and Beauty: Beauty salon for ladies and gentlemen to forget everything and think only of themselves. Extensive menu of services provided by a skilled and caring for every detail staff. Fitness Center Gym with high technology equipment and a variety, Dining Around: Available for you reservations in all the à la carte restaurants of the Sol Meliá Santa María Cay, with shuttle in / out included. Solicitudes on arrival at reception, confirmations subject to availability, Day Around: We offer free access to the Sol Santa Maria Cay, Melia Santa Maria Cay and Melia The Dunes hotels, with the ability to consume and enjoy the services and activities of all inclusive, during the day, as a client, Pool and beach concierge: It provides everything from sunscreen to international media, games, books, towels and information on restaurants schedules, spa services and excursions nearby, among other services, for greater customers satisfaction, Weddings: The opportunity to make your wedding a romantic and untraditional experience, for the dreams and fantasies always desired by couples on a special day to come true. Service in the reception, where our concierge coordinates, directs and facilitate, SPA Meliá Buenavista ofrece a sus huéspedes las facilidades de su instalación YHI SPA Las Aguas. Spa de clase mundial para disfrutar de una grata sensación de bienestar y relax, rodeados por la tranquilidad del exótico entorno de Punta Madruguilla, donde

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    Review about Melia Buenavista Hotel
    Very good Dominique S

    “Mixed feelings about this one.... ”
    My husband and I stayed at this hotel from October 31 to November 14 2014 so two weeks thank god we took two weeks first week weather was very windy, nothing the hotel can do about the weather but most things wr unavailable or non existent... things wr closed early or simply not open... We are not picky travelers but wen we pay high price You do have some expectations so I will take this review one thing at a time food .... not the best we had for sure in Cuba and many things are canned many things wr often missing such as mustard, bread for toast, ham, bacon certain things wr on the menu and employees had never see them at the resort .... so lets say canned food and running out of food is not an acceptable thing for a 5 star hotel menu at the restaurant food was bland not much variety same menu most nights so we ended up eating at the sister resorts at the buffet first week the beach restaurant was not open at all second week it was we ate their and I ended up being sick their is the pool BBQ good food good guys they work with what they have .... this said yes they ended up running out of food early most days and some not available on some if you can have the ribs try em they are good grounds well the employees work hard it is clean but some things need to be attended to such as their walk ways to the beach's since plank's are not even the distance between them is not secure and some nails wr sticking out so lets say many people tripped ... but second week some employee's wr working on changing some but it was still not really safe... water issue well we had no pressure issues in the two rooms we had but some did. Other issue is that being on the island water comes from the main land we wr told so we did go without water a few days here and their very not pleasant wen you return to your room to find out no water to take a shower nor flush the toilets.... but apparently it happens frequently entertainment well lets say this needs to be reviewed cause oufff seriously not very good the only one i can say we did enjoy was the sax man on the beach so if you want something worth staying and watching well you need to visit the other resorts bus shuttles what ever you want to call them well yes it is a big air condition buss that takes you to one hotel to the other their is transport from 10 am to 2 pm every hour and in the evening from 6 pm to 11 pm every half hour.... do not rely on the times cause they are not respected other wise you can walk from the beach to the other resorts or the little road as well but from one end to the other resort you have about 5km Rooms they are clean but dated in some ways I am not a picky person but i will say if you expect 5 star sleeping quality, decor and upkeep no this is not it .... bed lumpy and some stains on mattress and covers that hotel disregards... in our bathroom toilet paper holder was missing and some paint missing here and their back door to outside shower was very hard to open and close balcony screen filed with holes ... little issues but not expected in a 5 star resort we did have to change rooms cause our fan was not working and they could not get the parts and their wr some little electrical issues in the bathroom second room our AC froze up,so yes we did have maintenance guys in and out for a day , bugs wr an issue so bring repellant some people dis have to get shots at the clinic and medicine for bug bites I had all my meds so I was ok still bitten but ok :) but I did have to visit the clinic for back pain spa well yes you get to use the spa during your stay you have one hour to the hydro circuit .... But We cannot comment on it cause it was not open at all wen we wr their until the last 2 days and even then the water was not available during those days so i cannot tell you if the hot tub was worth it so again not 5 star expectation Staff now this is what makes the 5 star rating cause without them this hotel is nothing close to it I will mention Armando a grounds men always smiling butlers do their best with what they have but we will say this Yoandy is a wonderful butler with attention to details and without him lets say that our stay would not of been enjoyable at all with all the little mishaps we had along the way.... Yamé at the front desk and another little blond lady as well I am sorry I cannot remember her name but she had always a smile and was always helpful .... turn down service Leonard I think it was wow great guy he does his job with a smile and he took care of our ant problem asap and would leave us little notes.... now as far as waiters and waitresses Eglyse at the los marinos restaurant for breakfast wonderful lady always cheerful and pleasant even tho things wr missing every day food wise and some clients wr not so nice she still had a smile we will mention luis and his partner at the beach bar cool guys good guys and the life guard at the beach behind the pool area has a few good stories to share and is a great guy:) we enjoyed our chats. Mini bar guy very good as well Beaches ok wen you walk in the resort on your far right is the beach bar with the connecting beaches to the other resorts nice clean and some nice areas for snorkeling we enjoyed seeing the many fishes a large lobster many crabs then you have the center beach shallow but still very enjoyable and you can swim out further for nice snorkeling then you have the left beach wr the jazz player comes for sun down music... nice more muddy but if ya enjoy snorkeling you can go out and see many fish different colors and so on ... on the left side beach you can take a good walk at low tide and see some interesting things ... we saw a star fishes a few colorful jelly fishes nice crabs and nice vegetation if you plan on walking out bring water shoes many sea urchin's Communication is not to hot most will understand you after a few tries exp: waiter that does not speak any English nor french trying to take orders wen hotel is 75% full is not good some butlers have trouble understanding as well but We did manage since I do speak a little Spanish enough to get by Alcohol well it is ok but no premium tho it is very rare we did not experience this in other 5 star hotels(in cuba) certain things not available or ran out and they wr not replenish. all in all a vacation is what you make of it and we wr their for tow weeks so we made the best of it. We ended up renting a car for 4 days to visit around and we did bring our snorkeling gear since none are available at this resort. We did not want to spend our two week vacation on bad things and complaining on what we wr missing and I will say this they ran out of wifi cards one night and it was very very slow to connect and on a few nights we gave up... yes you are on vacation so no wifi should be needed unless like me you need to check in with work or home on a daily basis so this did suck for us. if it would of been our first time in cuba and our first 5 star maybe we would say we will be back but i doubt we will wich is sad because of the staff but we know we can get much beter for our money.

    Very good Pat55

    “Great hotel-why rush dinner? ”
    Just back from 4 nights as part of a multicentre Cuba trip.Had Royal Service which was excellent,first class room/suite no complaints.Very helpful and charming staff everywhere. Can live without wifi-therapeutic in fact to get away and laze at this wonderful resort.Enjoyed the sunset on the beach with free champagne and a saxophonist. Highly recommend but can dinner be served more slowly please-after a lovely day to be served each course so quickly when one is relaxing is a shame-we wanted to have an evening topped off by the good entertainment.

    Excellent Riad1010

    “Houda & Riad Amazing Paradise”
    We choose this resort to celebrate our 45th wedding anniversary,it was fantastic,from the first to the last day.The ocean view room very clean and beautiful,the service was excellent people are so kind and polite.Special thanks to the director Mr David Salgado who let us choose the second floor that we desired .Our butlers Javier and Lucas are so helpful and made our staying so good,thank you Javier and Lucas for the flower in our room,the restaurant table decoration and Jacuzzi flowers.for our anniversary day.Also many thanks to Joel,Arielle ,Maria,Jesus , Aline,and all the others . We really enjoyed the food,breakfast,lunch and restaurant are great,we never went hungry. I recommend this place,top of the line service and amenities ,we were treated like king and queen. We planning our next vacation soon to Melia Buenavista.

    Excellent Pietro C

    “Simply Amazing ”
    Very comfortable and romantic . The people who work there are delightful . The sunset on the beach , the saxophone (Carlos) and the champagne alone are worth the trip. Personally I recommend it to everyone who wants to spend some days in paradise .

    Excellent cdsouza

    “Honeymoon paradise ”
    We booked this resort for our honeymoon and it was just amazing. From the rooms and views to the amazing service we received. You are truly in paradise. If you are looking for a relaxing spa type atmosphere this is the place to go. Our butler David was amazing, he was always there when we needed something and had surprises all the time! I don't think I passed a single staff member whithout being greeted. Couple things I would change however. The wifi is horrible at this resort. We had to go to the Melia Las Dunas to check up on the kid at home. The food was decent much better than other resorts but could still use some spices. Other than that this is truly a 5 start luxury resort. Thank you for making our stay amazing

    Excellent Cecily P

    “We are already planning to go back! ”
    This resort was fabulous. I went with my mom for a mother/daughter trip and we were SO pleased with the resort. I really enjoyed the food, I never went hungry. The BBQ lunch by the pool is amazing and the breakfast spread is delicious. The people at the resort are truly sensational. All of the service was top-notch, they treated us so well. We had our butlers from the Royal Service and they were just amazing. Especially David - he went above and beyond to help us and he worked very hard to make our stay special. I will never forget his kindness. The spa was lovely, the three men who work at the pool bar are so funny and give excellent service. I cannot wait to go back again as many times as possible.

    Excellent kimberlee49

    “Simply Amazing ”
    If you want top of line service and amenities, then this is the place to visit. Very clean rooms, the air tub is a great touch...and the outdoor shower, well you just have to go and try it! The sax player on the beach every night at sunset is just the tip of the treats on this resort, also you have free access to their other 2 resorts on the island, which is free to get there by their shuttle. Beaches are amazing, the fish actually swim around you while you are in the water, the butler serves your drinks on the beach....the restaurants are all a la carte, so no cold food. We even had a lobster dinner on the beach, just what the doctor had ordered. There are no children allowed, adults only and no theatre, which was great. Nice quite resort, classy place to be on a vacation. No problems with anything here at all. If you want noise, just visit the other hotels. Sometimes you need to splurge on yourself and this would be the place to do it. Only thing is that if you want internet, be prepared for extremely slow service...that being said, you are on vacation so leave the internet at home and enjoy your surroundings! The best of the best!

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