NH Capri Hotel, Havana City Cuba. 4 stars.

Poor LakesideOttawa

“A FOUR STAR THAT ACTS LIKE A TWO STAR”
I spent a week at the Capri on business. While the hotel is new, there were a lot of small things that were irritating, they were: I threw away my luggage tag in the garbage on the first night and it was still there the morning I left; Although on the 10th floor, I could clearly hear conversations in the street; I arrived late one night only to find all the towels were gone and not replaced; Staff took away the blanket but forgot to replace it, I had to call the front desk to get another one; Be prepared to wait and wait for a elevator. It got so bad, I timed it and one morning it took nine minutes to get an elavator; There's no WiFi on the floors and the only Internet is in a dark area of the lobby. Be prepared to pay almost US$5 for thirty minutes of iffy Internet; The breakfast was so-so, with the scrambled egg dish almost always empty, the coffee was absolutely horrible; The hallway carpet was stained and torn; Taking a shower meant having water spill over into the bathroom and eventually out on the room floor; Last afternoon, no toiletries were left in the room. Never again!

Average Michael K

“Nice, comfortable stay ”
Stayed 4 nights in mid-November. Room was adequate...single pillow per twin bed, sparse furnishings and, as others indicated, only half a shower door so water sprayed onto floor. Overall, completely acceptable. Roof-top bar and pool and 17th bar a plus. Elevators were slow and full Breakfast was fine...they attempted to serve everything from every culture...from pancakes and French toast to rice and beans...all on the buffet...so there was something for everyone. Considering the fact I thought the rest of Havana was a dump, this place was a welcome gem to come back to.