Los Frailes Hotel, Havana City Cuba. 3 stars.
Start based on 43 reviews
- Destination: Havana City
- Address: Tte Rey e/ Oficios y Mercaderes.Havana Vieja
- Phone: 53 7 8629383
- Accept child:Yes
- No price
Description: Los Frailes Hotel Cuba
Just a few meters away from San Francisco Convent and the Plaza Vieja (Old Square) on one of the oldest streets of the colonial city of Havana, the Hotel “Los Frailes stands up showing reminiscences of past times related to ecclesiastic and noble personalities. First the mansion of a French marquis ( also captain in the French navy ) it is now completely restored according its original patterns. In this place, Cuban and foreign aristocrats, military authorities, recognized artists and all kind of important personalities used to gather in the afternoons of colonial Havana.The atmosphere is almost sacred in the hostal, resembling the religious chambers where silence is a common practiced. A cooper statue of a monk at the very entrance makes you feel like entering to a medieval abbey, while the quite central courtyard is bathed by a clear water coming from a fountain. It is often called a meditation sanctuary hotel, and it really is. A professional and well trained staff will provide you with personalized services, and just trespassing the main door you will be hand by hand with the history of the city, its oldest squares, palaces and streets. The Hotel Los Frailes is just short distance halfway between the convent
Mapa de Los Frailes Hotel
art Gallery, bell boy, business centre, car rental, disabled facilities, hotel shop, laundry & dry cleaning service 24 hrs., luggage storage, money exchange, multi-language staff, post office, Reception 24 hrs., room services 24 hrs., satellite tv, taxis, tourism bureau,
- 88 % of people enjoy this
is an excellent place
On a narrow street of Old Havana, the Los Frailes hotel stands just a few steps away from the majestic convent of Saint Francis of Assisi and the busy Old Square. The former mansion of the fourth Marquis and Captain of the French Navy, Don Pedro Claudio Duquesne, once visited by the finest nobility, ecclesiastical dignitaries, military authorities, renowned artists, the best of Cuban and foreign society, has become today the perfect place to enjoy the sound of silence and meditation in the pleasant afternoons of the old city. Right at the entrance, a copper sculpture of a monk welcomes visitors, inviting them to an imaginary trip to a medieval abbey. Its lobby bar, comfortable rooms -only the 4 mini-suites have balconies- and quiet patio, decorated with outstanding works of art, its enigmatic and intimate atmosphere combined with the suggestive sound of a water fountain, invite you to contemplation and meditation in this exclusive inn. Havana's "José Martí" International Airport, 12.4 miles.
“Just do not book this hotel! ”
Why? Most rooms do not have a window! Staff is NOT friendly, no matter how hard you try to get a friendly word out of them. The breakfast served is really not enough for a mouse, quality is horrible of food and drinks. We tried to cancelled our pre-paid nights after 2 nights trying to adjust to this hotel, but canceling is out of the question there. Roommaid however was kind after generous tip. please be smart and do not pay over 200$ per room but go to a good recommended casa particular for much less and get way more quality and kindness.
“Very disappointing ”
Stayed for 2 nights the rooms dark the doors leading onto the balcony difficult to open , no glasses,no tissues,no bath mat for the shower,the bed was lumpy and uncomfortable, the pillows to thin,we paid 2 CUC per night for the use of the safe. The feeling was that everything we asked for we were paying to much and generally getting ripped off ,the restaurant for breakfast was very average a really disappointing introduction to Havanna. We were booked to stay in the hotel again later in our holiday prior to us leaving Cuba but we changed hotels and went elsewhere.
We had heard from many people that they wished they had spent more time in Havana, so we decided to extend our vacation to 3 nights to explore the city. When we arrived, we were told there was a "problem" with our room. We had paid extra for the suite with the windows. We were given a basic room and were told that we would be given a free dinner at the same restaurant that they use for their breakfast. Shortly after we were shown our room, we were called and told that, sorry, they would not be providing us with dinner after all, but would we like a bottle of wine. Of course, that isn't even close to compensating us for the difference in the price between rooms, so we ended up getting the dinner and the wine, but there would be no refund. We were also charged 1 CUC for a key to our safety deposit box, which should have been included, but at this point, we were used to being expected to fork out money for nothing. Breakfast the next day was ok. We went back to the hotel after and were told that we could now move our bags to the original suite we had booked. Upon arrival so that room, we discovered, as expected, that the "problem" with our original room was just that they had double booked it and wanted to collect the hefty price of the suite from more than one client. They didn't even bother hiding this fact as the room was still dirty from it's previous occupants. Spent the day being absolutely harassed by the locals for money and cigars. Had a forgettable lunch at a restaurant where we practically had to beg for service and watched dogs poop all over the cobblestone streets. Dinner that night was our "free" dinner at the restaurant across the street. We were told what we were eating, not allowed to order off the menu. There was no wine, so we both had roast chicken. The dinner was disgusting. Stale bread, probably left over from the morning and my cappuccino literally had chunks of curdled milk in it. It was awful. The suite itself was amazing in looks only. We stayed in room 8. Very cool room ambience, but it was dirty. I wanted a glass of my "free" wine so went to the lobby bar and asked for a wine glass. Was told to just use the glasses provided in the mini bar in our room. I went back up and looked and the glasses were dirty. A brown rim midway through one and lipstick on the other. Going to bed that night, you could smell the previous occupants on the sheets. It was also extremely noisy in that room with people shouting to each other until late in the night, as well as carts being rolled along the cobblestones. We finally fell asleep around 3 a.m. Shower in the morning was cold. No bath mat was provided. The shower curtain was ripped so water got all over the floor. Breakfast the next morning, the coffee was lukewarm and even though there are only 3 choices of eggs, they still screwed up and brought us the wrong ones. Is that enough lol? I would never, ever recommend that anyone stay in this hotel. Although the ambience is beautiful in both the hotel and the room itself, just take your pictures and move on.
“Very poor service. Do not stay here.”
We spent 2 nights here in Jan 2013 . Weeks before our arrival we desperately tried to contact both navelar and the hotel by phone and email to request a cancellation of our third night (change of plans) and find out if we could obtain a part refund. Impossible to get hold of them - the phone would just ring and emails went unanswered. Then we asked upon arrival at the hotel and the next day and the next, and simply got a "I don't care" shrug from the receptionist saying she has passed our query to her manager. The manager was never there and despite asking each day we never received any response. Even if no refund were possible a courtesy response or at least a less rude contempt would have been appropriate. We have still heard nothing. The hotel itself is on the poor side of average and people who work there seem to fall into two camps "don't care" or "trying to sell you something under the guise of charm." our maid was lovely though - the only positive experience.
“No rooms available... ”
Unfortunately, as we got to the hotel, there were no rooms available! They claimed that there was some electricity issue, but it seemed more like an overbooking issue : (. We were referred to O'Farril
“Quirky but noisy! ”
Stayed at this hotel for 4 nights in March, whilst it is a quirky interesting building, there are certain disadvantages.The worst of which is having a room on the ground floor. We had room No.1 which was behind reception, consequently all sounds from early morning,phones ringing in the night,also seemingly endless tours groups milling outside our room with cameras! and dialogue of guides.I am surprised the management allow this as I see no benefit to them, especially as they don't appear to use the bar. After night 1 we requested a room on another floor, and were told that all rooms were noisy, untrue when speaking to other guests. This was our first stop before travelling around Cuba, so accepted the worn out towels and lack of hair dryer as part and parcel of the country, but standards at this hotel were vastly inferior to anywhere else we stayed especially casa particulars, which deserve 5 out of 5.
“Good place to stay.”
This hotel is well situated to enable you to explore Old Havana. It is round the corner from the Church of St Francis of Assisi and has adopted a Franciscan theme. There are metal statues of cowled monks at the Hotel entrance and in the lobby. There were three downsides though; our room ( in a Junior Suite) had no windows and the bar prices are expensive compared to better bars nearby; breakfast is served in a nearby State-run restaurant - poor food and indifferent service!!
Booked Los Frailes for my adult son and his friend for 4 nights which was a cheaper option than our hotel Parque Central.. Upon check in they were told there was no running water or electricity in their room and they were to be transferred to another hotel 10mins out of central Havana. This was not suitable as we had booked an early tour in the morning and a lack of communications (no wifi or phone) we did not want them too far away..At first we thought they had double booked the room but on further investigation the maintenance man was on holiday ( NY day) and unable to fix the problem for a few days.We persisted on getting a room close by and after an exhausting few hours we were told they had a room above a restaurant around the corner. Havana was heavily booked for the New Year. Next day we checked with Los Frailes and still no word from maintenance so they transferred them to the 5star Santa Isabel at their expense. Credit to the staff for their endless phone calls and enquiries. The location of Los Frailes was beautiful, right in the heart of Old Havana - a pedestrian area. The Santa Isabel we thought, was a better location as it was walking distance to the old plazas with the secondhand bookstalls out the front and much easier to catch a taxi from. Have just booked the in laws into SI for the upcoming trip as I did not want to risk the same problem again at LF...
“Excellent location bad service! ”
The hotel is perfectly located and this is the main aspect to stay there. Rooms are comfortable and clean and although the lack of windows is not that bad, the inefficient lightening inside the room is a problem. The environment is unique. The architecture with the interior yard, the staff dressed up like monks and the interesting furniture in the public areas gives you a positive feeling. However, the breakfast is bad. It is served in a nearby cafeteria and it?s exactly the same every single day. Most of the stuff is rude and not helpful. Above all, there is a constant noise in the hotel. First of all because of the groups tourist that visiting the property all day long. Since it looks like a monastery it?s a kind of sight. Then the stuff itself is sooo loud! They are talking so loud all day long! They don?t care if it?s 7 o?clock in the morning (and the guests are sleeping) or if they annoying the people having a drink in the bar. If you find another hotel close by, try the other?
“Great location ”
In a nutshell, a very centrally located casa, I would definitely recommend this to other travellers in terms of location ? you can?t get any more central than this in the old town. It is an old building and looking quite tired but there was renovation work happening downstairs so I think the hotel is being renovated slowly but surely. The bathroom was looking tired too but overall the room was clean. The room itself had no windows which was quite odd for me and it was quite dark but once all the lights were on it was fine. The staff were polite but didn't go out of their way to help us, I found, they provide the basic service but didn?t go above and beyond. The example I have is we were looking to book an additional night (we booked 2 nights but needed an additional night) and upon request, the staff almost shrugged their shoulders as they were full so didn?t have availability and that was tthat. What they could have done is suggest a few locations ? I?m sure hotels are connected and must be able to recommend other hotels to visitors if they are full. The breakfast is served at a restaurant over the other side of the street. The food was good quantity adequate. Staff at the restaurant very good.
“Located in centre of Old Havana. ”
A nice average Hostal in old Havana. Had two rooms here. One was good, the other disappointing. The second smelt damp & unhealthy. Noisy air conditioning but this is Cuba & really to be expected unless you choose the more expensive hotels. Leave expectations at home & enjoy the good things about the Cuban culture of which there are many like the people, the music, the weather, the history and the now. Be present in the moment and enjoy.
“Nice hotel in a good location, service...? ”
We stayed in this hotel for three nights in mid March prior going to Varadero. We found that three nights in Havana were too many and two days would be plenty to see the famous places. When we first arrived (late at night, vey tired and exhausted) I was really impressed with the character and atmosphere of the building as it is old converted monastery which I noticed later was a tourist attraction itself as the hotel is located in a very good location in the Old Havana. At the time of our stay there were a lot of road work going on but this did not spoil our holiday in Havana we just took extra care when walking on the street. Our room was nice, clean and kept tidy throughout our stay (no windows though). In addition to this it had a great character: old furniture, nice bathroom. The room has got a safe and mini bar but you have to pay for it extra. There were two single beds which was very awkward for a couple but as we thought we were staying here only for a few days we did not bother to complain. However on our last day we had no water and had a blocked toilet, when we reported it to the reception they just promised to sort it out but never bothered as they knew we were checking out in a couple of hours. So to flush the toilet we used a bin as a bucket! The hotel has a little bar downstairs which does make lovely mojitos but we haven't received a complimentary one like some people mentioned in their reviews. Opposite we were always asked to pay. I think it would be a nice gesture from the hotel to offer a complimentary drink on their guests arrival or departure especially after a 10.5 hrs flight or like in our occasion we waited for a transfer to Varadero for 3 hours and the hotel staff were very aware but never offered support (i.e. make a phone call or offer a drink) unless you ask! I was also asked to pay for using a toilet downstairs as we have already check out. Our stay included breakfast at the restaurant across the road as the hotel haven't got one. Please don't get me wrong I am not a 'posh' person at all but breakfast offered was very poor quality with minimal choice (tiny slices of a few pieces of fruit, fried egg or omelette, out of date bread, one choice of fruit juice, tea, coffee). I received cold coffee and when I complained the waitress facial impression showed that I am asking her too much! Only the last day of our stay I found out that they do cereal (as I fed up of omelette) but this was never offered to me and I only found out it by seeing another person helping himself to the cereal. As I mentioned above the cleanliness of the hotel was good and the maiden of our room was lovely but you will definitely know when maidens are around as you can hear them talking loudly, banging early in the morning (approx 7am) which always disturbed our sleep. To sum up Los Frailes hotel character (being an old monastery) left to me a good impression but only to stay for a very short period (1-2 days). However Havana was brilliant and the location of the hotel is definitely a bonus.
“Good location, but......... ”
The hotel is a good location in old Havana but is currently in the middle of extensive roadworks. Access with cases entails a walk of a couple of hundred yards. We stayed there for our last night,of 12 days, in Cuba because (from the brochures) it seemed to offer a unique experience. Ultimately disappointed - it is more of a passing tourist attraction than a place to stay. Rooms are dark/dingy (monastic?), restaurant across the street for breakfast was diabolical - we left to go elsewhere.The hotel staff seemed bored, and not particularly helpful. The one plus point is location and the potential is excellent but the impression was of a tired establishment needing some motivation.
“looks impressive but spoilt by scams ”
When we first arrived I was really excited. This looks beautiful. The entrance from a quiet side street is charming and authentic. Its a converted monastry and the building is old,colonial dark and atmostpheric. The staff dressed as monks were charming and welcoming. We were offered a welcome mohito and sat admiring the central atrium feeling very pleased with ourselves. When we were shown to our room we realised that there was no window(truly a monastic cell) and 2 very hard single beds pushed together. The bed cover was thin acrylic and one of the lights didnt work. The bath room was adequate but the bathtub was chipped and the taps were rusty. We asked to be moved as we wanted a window and were told that this would only be possible the next day. The "monk " then asked for 8 dollars cash for the mohitos which were meant to be complimentary. When we asked for it to be added to our bill he said this wasnt possible. We were tired so paid up. We asked to be recommended to a restaurant as it was sunday night and a lot of places were shut. He made a reservation for us and gave directions. The place he sent us to was dreadful. It was down several dark, unlit dodgy looking streets and when we eventually found it they asked who had sent us as he got a commision. They had a ridiculously expensive menu especially for innocent tourists and the bill for inedible horrible food was worthy of a good restaurant in Paris. The only other diners who turned up were also fron Hotel los Frailles and were equally unimpressed they had been scammed. The next day they moved us to another room also without a window with 2 single beds but a more rusty bath and pretended not to understand when we queiried this.
“Lots of character & noise ”
This hotel is clean, centrally located, and has a pleasant historic atmosphere BUT in the 5 nights that we were there we did not get a full nights sleep. We took Lonely Planet's advice and booked one of the "best rooms" in the hotel - a balcony room. It was certainly one of the 'best' for 24/7 noise from the street below from trucks pumping sewage, all night revellers and commercial activities. It rarely gets quiet. Also after 5 mornings of the complimentary breakfast of eggs, eggs & eggs we can't face another egg - there were no options to choose.
“Great location, nice quirky hotel”
Really glad that I stayed here, its a great location, and its full of character. In the heart of the old city most places are walking distance and there is plenty nearby. Personally I was really pleased to have booked it as I have mild asthma and when I went to visit friends who were staying in the bigger hotels nearer The Capital etc the smoke and fumes were a bit too much. Being mostly pedestrianised the old city was much better. The lighting in the rooms is definitely subdued, and the rooms don't have windows - which is clear from the website - but that was also true of all the homes that I stayed in. Its not a modern building. Breakfast is in a restaurant across the road
“very unusual ”
This hotel is in a beautiful old building in the best possible location in old Havana. The rooms are set round a two story courtyard which is open to the sky with greenery growing right up through it-spectacular. Many tourists and guides come in to look around. The staff all wear Monks robes-I would prefer it if they didn't. Our room was fine--one of the many with no windows. Perfectly comfortable-although the lighting a little dim-which came as a shock after we arrived from the very bright beachside Melia Cayo Coco (see review). However-this meant that we were protected from any noise from the pedestrian street outside. having no windows didn't bother us at all. Havana is a fabulous city to visit--so much to see-and very safe indeed. Lovely people.When there we ate at LaGuarida Paladar-as good a meal we have had-and a spectacular setting on the balcony.Booking essential (see review). Breakfast over the road was basic -but ok. I would stay here again-good value in a great location.
“Great and improving daily ”
As soon as you arrive at Los frailes you know you're in Havana. Located off plaza veija, it's located in the heart of the old town. Expect to carry your luggage, the old town is for pedestrians only. From the front door to the open roof, the whole building is quirky, photo's details the renovations and how features of arches and stained glass windows have been restored. My room had everything I needed, and not having a window came as no surprise. The air con worked well, but was noisy, other than that I can't fault the room, always clean, safe, hot shower, amazing old wooded furniture in keeping with the history. Rooms on the ground floor are under going renovation as is the lobby bar. Even without a bar, you can still get a great mojito from the staff who dress in monks robes. If you want to wake up knowing you're in havana then this is for you.
“Nice Location and an interesting building”
The Hotel Frailes is well placed in Havana Old Town , walking distance from most of the major attractions. The hotel itself has an attractive interior and the room decor is pleasant and very functional. Most of the rooms dont have windows but everyone knows that so its unfair to complain about it on here. There was not much natural light but the do have a nice atrium. The receptionist was overly keen to ' try one of his mojitos' which was tiresome as he kept trying to make us feel guilty for not buying one.
“Gamble paid off ”
My brother and I took a gamble on this one: we decided to try a more boutique hotel vs. going for one of the main hotels in the city. It paid off. We thought this charming, old monastery was a lot of fun and had character. It was in a fantastic location - right in the heart of Old Havana and near a couple of the more interesting and beautiful squares. We liked our room, the staff and the general vibe. This hotel definitely provided us with a more authentic feeling of staying in Havana and there were some pretty decent restaurants and bars nearby. It was also nice to be close to the water. On the flip side, our room didn't have windows so it was pretty dark and we were woken up by sawing and hammering each morning as there was construction going on on the ground floor. But it didn't start too early so we didn't mind too much. We'd go back again.
“nice place ”
we found this place on the internet and the price was right for us we stayed for two nights. the location was great, the room was clean but a little dark. hotel employees were very friendly and the the breakfast is nice.
“A good choice for the old city. ”
I stayed here fro five nights. It's an interesting building, with an open courtyard with trailing plants from the higher floors down. It's also in a very good location fro exploring the old city. As mentioned, there are no windows in the rooms, so they're quite dark. My room had two single beds, and they were comfortable - I'm not sure if there are rooms with double beds. The bathroom was good, and included a bidet. The hot water was very hot! The service was fine, although I had no 'out of the ordinary' requests. There is no restaurant, the included breakfast is in a restaurant across the street and it's nothing special - eggs, cheese, and bread with coffee - it's not very large.
“Good Hotel in a good location ”
I spent five nights here in May. It's a nice building, with an open courtyard with trailing plants. The room was clean, with a good bathroom and good AC, as well as TV. Many have mentioned that there are no windows in the majority of rooms, so they can be a bit dark. The rooms had two single beds, so it's probably not for a romantic getaway - though the beds were comfortable. There is no restaurant, breakfast is in the restaurant across the street, and it's OK - nothing special - eggs, cheese, ham, fruit. Those who like a large breakfast might want to get a second breakfast elsewhere. Service was generally good - though bear in mind that they lock the door 9.30- 10.00. It's not a problem, it just means you need to knock on the door if you return late - there are many restaurants and bars in walking distance.
“A cool, quiet spot in old Havana ”
We spent three nights in this small hotel in the old city, from where we were able to reach everything we wanted to see and do in Havana easily. The room was spacious and cool, despite not having a window, the air con was very efficient and quiet. A beautiful old building, with plants trailing down two floors over a central courtyard, giving a lovely fresh feel to the whole place. Friendly, helpful staff despite having to wear monks' habits in considerable heat - it is a former monastery and as many old features as possible have been preserved. An unusual and delightful place to stay for a few nights.
“Excellent stay ”
A nice hotel in old Havana, nearby all things you would see. Rooms (without a window) are clean, with airco, good bathroom and all other stuff a tourist needs. No restaurant inside, but on the other side of the street, with good meals and breakfast. Staff is friendly and helpfull.
“Quirky & Cool.... ”
This is probably this most unusual hotel I've ever stayed at... It was medieval themed, something really different from the standard, run of the mill hotels usually offered. The location was perfect (even though it meant having to drag our suitcases down cobbled streets as its all pedestrianised). The only niggles I had were this rooms were windowless (ref medieval theme), breakfast choice was limited (eggs, eggs or eggs served across the road from the hotel) and one of the reception staff members was really rude and unhelpful when our transfer didn't arrive. Despite these issues is definitely recommend this hotel for a quirky stay in Havana.
“Good hotel, good location, FABULOUS mojitos ”
The four of us had originally booked to stay at a casa particular for a few days in Havana, but when we arrived there we were informed that they did not have rooms for us at this house but had arranged for us to stay with their friends. And despite it being recommended by friends of friends (who had also had this scam played on them), I was very relieved they had no room for us and looked forward to a nice hotel in the old town. Our taxi driver who brought us from Varadero parked up near the old town, and arranged for someone to watch the car with our luggage. We then walked in to the old town and tried a couple of 3 and 4 star hotels - no luck, they were fully booked. We then arrived at Los Frailes, whereupon our taxi driver (who knew everyone) sat us down on squashy comfortable sofas in reception, told us they made the best mojitos in Havana (oh they did), ordered a round for us and went to have a long discussion with the receptionist. Although they were officially fully booked they rang their agency and within half an hour had found us 2 rooms. The rooms are arranged around a central courtyard, very Spanish style. Where we have had similar rooms before in Spain and Ecuador, the rooms had a window onto the corridor but these did not, hence the rooms were quite dark. This did not worry us, we were relieved to have a good hotel, and we were only there to sleep anyway, but some may be a little put off. The rooms and bathrooms were spotlessly clean, and we had a minibar and room safe. Each floor has a small balcony at the street end, plus a table with 4 reasonable comfy chairs. Note that the first might we had a leaky loo so the second night they moved us to another room - but a couple of other reviewers have commented on a leaky bathroom so may be a feature which doesn't get fixed. There is a small bar (those great mojitos again), with a little band playing during the day. No restaurant but a place across the street serves breakfast, which was okay - some fruit , eggs with a slice of cheese and ham, juice and coffee. The hotel used to be a monastery, and its style is in keeping with the staff dressed in monks' robes. There are also a few "statues" of monks which when you peer inside are completely empty - and a bit spooky. Staff very friendly and helpful, especially the maid. Others have commented that it is in a pedestrian zone - the hotel organised a taxi to the airport for us (not cheap though) but transported our luggage to the car for us. Definitely would stay here again, if only for the mojitos.
“A lovely experience for our last night in Cuba ”
Upon arrival in Cuba we were booked in to Los Frailes but unfortunately they had a problem with water coming into a couple of the rooms, one of which we had been assigned so as soon as we arrived, they apologised and let us know that we had been booked into the Valencia. It was a little disappointing as we were looking forward to staying there but one of their staff helped us with our bags over to the other hotel which was a very short walk away and was also a very nice place. When we came back to Havana, we were again booked in to Los Frailes and to apologise for not having any availability for us, we were assigned one of their best rooms (Room 8), which was absolutely beautiful and had a large balcony overlooking the street. The room was spotless, bed comfortable and our only complaint is that we only had one night in it! It was certainly the best room we'd had during our whole trip. We arranged a late check out with the hotel staff (for a small fee of course) as our flight was not until later in the afternoon and this made life a lot easier. I would recommend anyone going to Cuba to visit this hotel and especially to ask for room 8 (or 7 opposite which also has a balcony) when they book.
“Not for everyone-please read ”
I personally loved this hotel once we found it. Its in a lovely part of the town and is in a great location to walk the city. The theme is what I really liked the building used to house monks and has kept that theme. The staff where very helpful and where dressed in monk habits. The hotel was spotless and I had a great nights sleep here. However the room had no windows which was no issue to us but I understand could be off putting for some. The fixtures in the room where also very old but I found this in keeping with the theme. All in all I would stay hotel again but I am not sure I would recommend it to others . Its just matter of taste
“Excellent spot in Old Havana ”
It is quite a busy hotel as a lot of tourists crowd in to take photos so not a quiet place to sit and read a book in the lobby but well appointed hotel - lovely atrium which is cool after a hot days walking around. We had a room with no window - room 23 but everything we needed including hot water. had a good nights sleep and breakfast is down the road in a local cafe which would have been nice to have been told that as we checked in as we were about to go off and pay for breakfast but asked a cleaner and she told me what to do. Great spot near Plaza Vieja and there is a supermarket next door handy for getting bottled water and drinks. A litre of Rum especial comes in at a £5 a bottle so you can make your own happy hour! A very expensive hotel coming in at £99 including breakfast which was pleasant and adequate - at least real coffee is served.
“Loved this hotel!! ”
So much ambiance, all antique furniture, used to be a monestary so everything authentic. Just steps from the Havana square. Its like going back in time... we were a couple and had two single beds..I am sure they must have double beds but we just enjoyed this hotel and walking in old Havanna so much we did not care. Location is fabulus for touring and taking photos of old Havana. So many interesting things to see... this city is not modern.. it is very old and has tons of history..
I stayed at Los Frailes for 3 nights at the beginning of my Cuba trip in mid June 2013 and then for a final night at the end of the month. I simply cannot fault it. The welcome was warm and friendly, the room was wonderfully cool and dark and clean, the location off the fabulously restored Plaza Vieja was ideal, and the mojito's were top notch. Breakfast diagonally across the road was excellent, there was bank optimally placed just across the road from the restaurant (although the hotel changed money too), there was a CUC shop virtually next door, and fantastic coffee just around the corner in Plaza Vieja. So, all in all, every one of my basic needs were immediately to hand. I think though that what I liked most about Los Frailes was the staff. Every single one without exception was friendly, helpful, and courteous. And it was especially nice to be recognised upon my return. It is always people that make something good, and while Los Frailes ticked all my boxes in terms of function and facilities, it was the staff that made for a happy stay. I would unhesitatingly recommend Los Frailes to anyone. Even if you can't stay there, it is certainly worth a look in while investigating Habana Vieja. Oh, and I loved the wind music of an afternoon. Mustn't forget that.
“Enchanting place and amazing location ”
This hotel was really fabulous. It is quaint and fascinating with it's high ceilings huge solid wood doors and the staff dressing as monks. Most importantly is the brilliant location. We were in the heart of Old Havana which means everything on your doorstep and you really feel part of the place. The staff are very friendly and helpful. Book what is called a junior suite because you get your own balcony with views across the city the other rooms don't have windows apparently. We loved it here and wish we had stayed longer. You can book directly as they have their own website. I wish we were back there now!
“Excellent value hotel - great location to explore Old Havana ”
We recently stayed at Los Frailles for the first two nights of a 14 day tour in Cuba. This is a delightful place to stay having been a monastry in previous times. It is right in the centre of the old town and very close to lots of the old squares. We were in a room without windows but this was not an issue for us. The room was tidy and very clean with good air conditioning. The hotel is very serene and quiet - breakfast at the nearby cafe was very good. There is a lovely reception area with a bar and string quartet - lots of tours stop in the hotel as it is so lovely.
“Excellent value hotel to explore Old Havana ”
We stayed at Hotel Los Frailes for two nights in August 2013, securing a particularly good rate on a junior suite, in comparison to other hotels which had similar prices for only a double room. Check in at this hotel - like most in Cuba - is at 4PM, which when we arrived at 11AM in searing heat wasn't ideal, but as previously mentioned, this is widely available information and as long as you go there in the knowledge that you won't get in your room until 4PM exactly, you'll won't be disappointed. The hotel is decorated like a monastery with all the employees dressed as monks - it's certainly a hotel unlike any other I've visited, so it makes for an interesting stay! The room (junior suite) was large and spacious, with a living area with a small sofa and television. The room has two balcony doors looking onto the street below and it also has an air conditioning unit. This is where my only complaint about the hotel arises, which may not be entirely the hotel's fault, but rather a complaint about Cuba generally. The air conditioning is very, very loud. You don't notice how loud it is until the lights in the room are off and you're going to sleep, which is when you notice how loud it truly is. Our first night, we left the window slightly ajar to let some light into the room - the noise from the street lasted until roughly 2AM and this combined with the air conditioning made a good night's sleep quite difficult. On our second night, we left the windows closed, which helped with the street noise, but unfortunately the air conditioning remained very loud. Breakfast offered by Los Frailes is in a restaurant a few doors down from the hotel. It's quite basic, but by Cuban standards it's fine. We were given a plate of fruit each, a plate with two pancakes, a basket of bread, a plate of eggs of your choice each and a coffee. There was also cereals available, which we didn't have. In terms of the hotel's location, it doesn't get much better for Old Havana. It's literally less than a minutes walk to both Plaza Vieja and Plaza de San Francisco. The cathedral and it's accompanying plaza can be reached in less than five minutes walking. From Plaza de San Francisco it costs 5 CUC for a coco taxi to the Capitol Building, so this hotel is really the perfect location for a base to explore Havana. The service we received in the hotel was impeccable. In particular, we dealt with Rene upon check-in and with all of our enquiries, and the service he gave was excellent - knowledgeable about the local area and very pleasant - I doubt the hotel could ask much more from their staff, particularly Rene who was a credit to the hotel. Overall, the value for money and service received in this hotel make it a brilliant choice for Old Havana. The junior suites provide great value for money and the service from staff in this hotel make it an obvious choice for a great hotel in Havana.
This small but very cozy hotel is placed at the best location in Havana. All squares are at walking distance. The room was nicely decorated exactly in the style of a monastry. Hotel employees are very friendly and the breakfast in the restaurant across the street (included in the hotel fee) is excellent.
“Excellent hotel in a good location”
This hotel was in a very good location in Havana Vieja. The room was big and clean although there were no windows as it is in an old monastery for monks. There is a lovely courtyard through the middle of the building which the bedrooms all sit off. Reasonably priced and the staff were helpful and friendly
“Lovely hotel close to Plaza Vieja ”
Lovely Havana hotel in the middle of the cobbled streets of Habana Vieja. The greenery and skylight gives the place a really special atmosphere. We were upgraded to a very nicely appointed suite with balcony when we arrived, which was a nice surprise! The maid who took care of our room left us little notes of poetry every day, so cute. The only issues we had were issues that you will find nation-wide in Cuba - internet didn't work for most of the time (this was the case at most of the hotels all the way into the city centre also), we couldn't get a double bed so had to push two single beds together, and the breakfasts lacked variety - particularly for my partner, who is allergic to egg, so he had to have a ham sandwich every morning instead. Things like these you take in your stride though when visiting Havana, as you'll come across them everywhere! But we loved coming home to Los Frailes every day after hours of exhausting sightseeing.
“A hotel whith a special atmosphere ”
We stayed there for 3 nights.It is a hotel full of charm in the heart of old Habana,a few steps away from plaza vieja.It is beautifully decorated in a medieval-monastery style and special care has been given to every detail,so that the hotel is almost a sightseeing itself.We stayed in a room at the second floor.The room had no windows and it was semi lighted but this is a part of the charm,together with the wooden medieval furniture.It was clean and spacious.The only complaint is that because of the patio,noise is easily transmitted,so staff should be extra carefull in the early morning.Breakfast was served in the restaurant across the street (eggs or sandwich,fruits,juice) while looking people pass by.I would definitely recommend this hotel to anyone who is interested in a small hotel whith character,in the heart of old Habana.
“Best accommodation in Havana Vieja ”
On our honeymoon, we only stayed three days in this hotel, but at the end, this was the best of the different hotels we had during our staying in Cuba, some even higher ranked than this one. We get the honeymoon offer pack and besides we didn't get all the services that the offer had, we did feel very well welcomed and we had most of the offers of the pack and enjoyed a lot the ambiance and atmosphere of the hotel. Just a few meters away from plaza Vieja, we had the luck of get an upgraded suite (part of the honeymoon pack) very large and with a street view. Yes, sometimes that could be noisy but I think it is part of the experience of being at the old town center (and when I say noisy it also means "beautiful musically noisy"). We knew that was an old building and some rooms doesn't have windows (it's a recovered monastery) but ours (room nr.8) was just what we wanted, with two big balconies, good bed and nice bathroom. It was clean and we had a very nice time there. Also the employees were all very nice and polite. One of the few things that was bad was the internet, but that is a problem not only of this Hotel, but from all places in Cuba we visit and stayed. Also the breakfast in the restaurant nearby was more or less ok and had the inconvenient of being out of the Hotel but If we ever have a chance of going back to Havana this will be certainly a place to stay again.
“A great spot in the Vieja ”
Los Frailes is in a perfect spot to really experience Old Havana. Located on a pedestrian only street, everything is within walking distance. Turn right out the front door and you're in Plaza Vieja, turn left, Plaza San Francisco. They don't have a restaurant but the basic breakfast which is included in the room price is served at a cafe across the street. They do have a small bar in the lobby which served up a great mojito and had live music every night. All of the hotels in Cuba are government owned and seem to have a bad reputation for poor service. I can't say that about Los Frailes. Their employees aere friendly and very helpful. It was a perfect start to a very interesting week travelling through Cuba.
“First trip to Havana ”
I went to meet an old friend in Havana. I stayed at the Hotel Los Frailes my room was only $70.00 per night. I only had the weekend so it was a short trip the room was very large and with the heat of the day, the air-conditioning was a lifesaver. The breakfast was very good fresh fruit and coffee is what I had there were eggs to but I declined. The bed was very comfortable and the clean room a nice retreat from the heat. No complaints about sleeping after a weekend of exploring and visiting I slept like the dead.
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