“Why the repeat visits? ”
We returned from Cayo Coco last week after spending two weeks there and wanted to give our honest opinion of this hotel. It is true that the staff are wonderful, so friendly and cheerful, as is the manger. The accommodation was, as has been previously stated, clean and comfortable, though a little tired. In fairness though this is being addressed by the hotel. The grounds are pretty and very well maintained. We are beach people, and unfortunately the beach is not at all what we expected, VERY narrow at high tide (not even room for sunbeds at times) with so much seaweed. The hotel does try and clear this daily, but the end result is that it just gets moved around. Sadly the beach loses the sun by mid afternoon. The pool area is lovely, and we never had trouble finding beds at the beach or pool, however the whole business of 'reserving' beds using towels, beach bags etc, is very frustrating and happened by the pool the whole time we were there (despite the hotel management stating that they don't tolerate this behavior). Some of the beds had towels on them first thing in the morning and no one actually used them until late afternoon, which seems very selfish. The food was average at best, initially there appears to be a huge selection, but most of it is very repetitive and often bland, and doesn't taste half as good as it looks! Frustratingly, most days we found that the lunchtime beach BBQ ran out of prawns within half an hour of it opening and ran out of chicken soon afterwards. The same thing happened in the evenings at the noodle/rice live cooking station, where they only ever seemed to have one small bowl of prawns which ran out very quickly. Surely when prawns are available elsewhere in the hotel, this need not happen, all it takes is a little planning! The service in the main restaurant was patchy, some of the staff were excellent, but others were very slow, and because it is such a large room it felt a bit like a canteen, which was a shame. We tried all three of the a la carte restaurants, and liked their more intimate atmosphere, but again the service was not consistent. The cocktails were good, but the wine was an acquired taste!! The animation team works tirelessly and seemed like lovely people, so perhaps it was our mistake in choosing this hotel, but for us the constant 'entertainment' offered throughout the days and evenings made it feel a little like a Cuban version of Butlins. We went to Pilar Beach on the catamaran trip and it was fabulous, and restored our faith in Cuban beaches. We also did the speedboat snorkeling trip which we enjoyed. We wont be making a return visit to Cayo Coco as there are too many other lovely places in the world to explore. We really couldn't understand the whole issue of the repeat customers who return year after year and seem to think that the staff were 'their friends' - very odd. However, at the end of the day you get what you pay for, and this holiday was very reasonable, and on the whole, enjoyable. 'Jungle George' the Thomas Cook rep was fantastic, extremely helpful and a credit to the company. One other thing to note, which the hotel has no control over, is that the mosquitoes are horrendous, we were eaten alive, despite following all the advice about taking vitamin B1 before and during the holiday and using the best insect repellents. It may just have been a bad time of year for them, but it was very unpleasant.

“Almost perfect ”
we stayed ten nights in a lagoon room. The first room we were given was overlooking the building site of the new hotel so we asked to change. Then hotel moved us further away after one night. The lagoon room was nice with modernised bathroom with rain shower. We enjoyed the upgraded breakfast. We found the food in the main restaurant was good. However, we don't eat meat so found choices limited at times. Saw the server use the same ladle for the bolognaise and tomato sauce at pasta bar which put us off. Pool is a decent size with enough sunbeds in the shade and not so shaded. Beach was good but you need to be there before 9am to get a sunbed! We thought the drinks were too small and service could be slow in the main lobby area at times. Staff seemed friendly enough. We thought entertainment in main lobby was a bit old fashioned so we preferred the billiard room bar. All in all, lovely place.

“mozzie hell ”
just returned from this hotel in cuba and i must say hotel, service, staff were brilliant, food was ok nothing brilliant. beach was ok if a bit small and i met a lot of people who were repeat customers which i dont understand as there is a whole world out there, and all the places i have been this was the worst ive ever encountered for mosquitoes ,my wife had to get an injection which isnt cheap but of course worth it because she had over 100 bites in first 3 days ,nurse was very good.I dont know if this was an unusal occurance but many people were bit. ; does the hotel spray because i never seen them do it ; We got our room sprayed twice, i think moquitoes were grtting in when the cleaners were doing room .things did improve after this.but i would not go back for this reason only because i could not fault hotel or staff for anything and apart from mozzies we relly enjoyed holiday.lagoon room excellant well worth extra money

“Great time ”
This was our first trip to Cuba, but definitely not our last. We took our 2 adult kids to this fantastic resort and had the best time. Water was gorgeous, though not much for snorkelling. Great beach, wonderful staff, and really good food, which was a very pleasant surprise. Already looking forward to our next stay at Melia.

“5 Star Staff”
We have just returned from a two week stay at the Melia Cayo Coco where we had a beautiful holiday. To be absolutely honest it wasn't perfect, but not far off. We stayed in one of the lagoon rooms, which we would massively recommend. The views are stunning over the water. Make sure you take some bread from the restaurant and feed the fish from your balcony,it's quite a show. The main problem we had was the food. My wife is vegetarian and she sometimes struggled with a limited choice. Even on the nights when they had speciality dishes (Mexican for example) there was nothing without meat. But aside from this the food we did have was very nice. With a lot of choices cooked fresh in front of you. We only ate in the Italian a la carte, which was very good, the food and service was excellent. Really nice to be served food rather then collect your own from the buffet. There were a few too many mosquitoes at the other restaurant when we were there. There is an a la carte breakfast for those in superior rooms. We only used it once as although it was quite nice it wasn't for us. We thought an a la carte lunch would have been a better idea. The service in all the bars and restaurants was fabulous, although sometimes you did need a little patience when the bar was busy. Not that they are slow but just try and serve a lot of people. A special mention to Aldo, a great barman who served us a few times into the small hours. The pool was very nice, normally very quiet and we rarely had a problem getting a lounger (the pool end has the sun longer). 90% of the pool is only waist deep, so not great for swimming but lovely to cool off in. Although the beach is well used it's quite narrow and a little scruffy, the sea is lovely though. You can't write a review without mentioning the entertainment. Through the day there are various activities, but in no way intrusive. From bringing a dart board to your lounger to try for a bottle of rum or painting which my wife thoroughly enjoyed and also got a nice memento of the holiday. In the evening there was a excellent jazz style band and pianist. But make sure you take in the shows, the aqua ballet it just stunning. Taking everything into consideration it's a lovely hotel, that has no children and it's nice to get the Caribbean and not have it just totally American driven. On a personal note: we'd like to thank mike & Wendy for waving us off, we saw you from the bus. But didn't have time to let you know we knew you were there.

“Worth every penny ”
Beautiful place with even more wonderful people ... Amazing beach and the use of the other hotel if you stay here... All the food was great and a good choice.. Just be very careful of when to go as the rainy season does get really bad... ( so we got told) but.... To be honest I enjoy a rainy day here and there... Really worth the money so does depend on what deal you get ... I got a really good deal so couldn't be happier ... Thanks to all the staff theywere great ...

“Our Two Cents Worth”
We stayed at Melia Cayo Coco November 5-23, 2014. This was our second time at this resort.....love it!! At this point is our favorite resort in Cuba. One of things we like about this resort is that is only a fifteen minute bus ride from the airport. Our check in went faster than we expected. We always come prepared to "survive" if our room isn't ready...by packing our swimsuits , beach bag and bubba mug at the top of the suitcase. We were pleasantly surprised on this trip to find the room we had requested was ready when we arrived. Thank you Violetta. We stayed in one of the standard rooms near the beach. These are currently being renovated. We were impressed with the improvements that had taken place since our last stay in April 2014. Our room was outfitted with a new air conditioning unit, fridge, iPod docking station and mattress. Yes the mattress was firmer than at home but that is always a personal choice. Yes there was a small chip out of the tub but who cares? The maid (wish we had written down her name) was very friendly and did a great job of cleaning the room. On to the beach.....beautiful!! We were surprised at the difference from April to November. When we arrived I believe they had had a storm a few days prior as there was a lot of seaweed on the beach. The seaweed was cleaned up daily and the amount washed ashore lessened as the week went on. There was very little beach left when the tide was full but suspect this was the result of a full moon tide. As the tide went out our beautiful beach came back. Since our trip in April, many of the palapas have been repaired. We never had any issues getting a lounger at the beach....but then again, we are early risers and enjoy our first tea and coffee of the day watching the sun rise. Mosquitoes were more intense this trip. We were bitten but not effected like our tasty British friends (miss you Barry & Allison). As the day progresses, the mosquitoes disappear...not to return until early evening. The resort sprayed regularly to keep them under control. Sun out, mosquitoes gone....we love this beach!! It is simply the best! Good for walking, swimming, feeding the fish, participating in the beach activities and listening to the waves. Time for a drink.....Yamil did a great job at the beach bar, Amilkar at the beach grill & bar (the wine glass never went dry) and Tony at the pool grill & bar (kept the beer flowing). These three are a definite asset to the resort...excellent service, thank you!! ....and now for some food! We enjoy the food at this resort. ...there is a wide assortment of meats, vegetables, pastas and desserts at the buffet. Fernando does a great job at the meat station, cooking your meat or fish to perfection. Hats off to Osvaldo and Abel (waiters) for their great service as well. We didn't do any a la Carte's this trip but on our previous trip we tried all three....personally found the International to be the best. The resort has a Cuban Day theme once a week. On this day there is a band, dancers, models and they serve lobster at the beach grill. Be sure to try the sugar cane (rum optional) drink...it is very good! The pool grill serves food and drinks and is open 24/7. Be sure to try one of their burgers or pizzas.... or both. As noted in other reviews, the manager is always present, talking with guests. There appears to be a lot of genuine concern and efforts made to make your stay as pleasant as possible. There are a lot of repeaters so obviously they are successful....we met one guest who had returned fourteen times in the past nineteen months!! Repeaters are treated to a welcome back lunch which was a very nice touch. Thank you all for another wonderful vacation. We will be back! David & Elizabeth Moore

“Was perfect until... ”
This resort indeed was very nice , though I would not call in any way Cuba. Its obviously popular by Canadians (80%) and Germans, and age is signifficantly above mine, which makes this place very relaxing. As for the pro's and cons: + Lagoon house was very nice - comfortable spacious rooms, clean and calm + All resort area was nice, music in lobby nice. + Pool area - nice. clean. lot of different activities. During evening romantic music. + Beach nice, but small. In night you can clearly see stars. + Service - bartenders and personell was very nice.Personell in breakfast/lunch/dinner area very proffessional, seen everything and supported on everything + Food - Italian restaraunt was pleasant (been to Italy, know what Im saying). Food (especially freshly made in front of you - like shrimps) mostly delicious. Wide choice of everything. - internet not for free (ok , I can survive that but my friends were not satisfied) - expensive laundry - tipping for mega small coctails around the pool (1 CUC each time) should not be normal practice. If that is all inclusive, than all these coctails must be included. We didnt tip all the time, but I felt unconfortable of that tippings for coctails which dont even cost more then 1 CUC ( In Cuba everywhere big gorgous coctails are 2-4 CUC) - but although above didn't disturb me personally, I was unpleasantly surprised by additional 10% removed from bank account. Why surprised? Because when I printed booking, it was clearly stated - will be charged in CUC. When we arrived we specially asked at reception how we will be charged and we asked to be charged either CUC or EUR. Come on, we are Europeans. We knew 10% rate added to USD and our cards are not American company cards.. Administrator showed us amount in USD and we said that we dont want to pay 10% - why he is showing in USD. He said that this conversion is just on calculator and we will not have anything additionally of what he showed (in CUC/EUR/USD without 10%). So we trusted. We though he is proffesional and just because of Canadians spending their USD, wanted to show in USD for easier calculation. So we arrived happy home and realized that our 1122 EUR (3 nights 2 rooms which is very expensive considering all the cheaper packages) had additional 10%. So sad to say it really pissed me off and ruined the gorgous feeling I had about this resort.

“Melia Cayo Coco Oct 29th room 9711 ”
Warm welcoming staff eager to please always a good start . Only a few small issues , the coffee was cold at breakfast , some food at the buffet the same . On the evening the manager asked me what the service was like and the food , so I explained my small problems the next morning an immediate improvement hot coffee ! brilliant what a response it sounds petty but Mr Silva listened and further more did something about it, I also remarked about the Mashed Potato in a written note I gave to him by putting ??? , 2 days later just like my mom used to make . Everything else very acceptable would recommend this hotel . A message to Mr Silva , You can please some of the people some of the time but not all of the people all of the time , although you strive to do so , Thank You . Keith Hardy .

“A Couples Getaway ”
We were there Oct.11-18th 2014. Lovely Hotel. We went for a week of relaxation and sun. The hotel is lovely, the food is great for Cuba, the best we have had in Cuba yet. The best part of the whole stay is this is an adults only resort and loved every minute of it. I would return for the right price. We flew Air Canada which was ok. Our Air Canada Rep. Carlos at the Melia was very helpful. The second night at the hotel it rained, no, poured!! When we woke in the morning(6122) we had no air conditioning and half of our lights, and trust me it was humid by 900am in the morn.Carlos led me to Andres at the front desk. Andres was very helpful and his customer service above and beyond to have us moved to another room, with a little extra we upgraded to a lagoon room 4322 which was nice and given a bottle of champagne and our rum of course. The al a cartes where fine, but the main buffet had such a wonderful variety of good food who needed the al a cartes? Our favourite breakfast server was Malydias, she is attentive and remembers people each morning. The beach was ok. when the tide was in there wasn`t much sand to keep a distance from your chair to the water. Beach is better in Varadero The pool was great, not very crowded and enjoyed it. I took one mumbo dance lesson and had fun doing it. The staff at MCC work very hard, all day and night, and do their best to persuade guests to participate in activities. Just do it and have fun. There is a beach bar and Yamal is the man. GO LEAFS GO! Yamal was the best, I created my own drink which consisted of Cuban rum, ice, sprite, orange and topped off with pina colada mix, tasted like an orange float with a kick, very yummy. And fellow travelers- a tip goes a long way, we r tippers and when the service is above and beyond we tip, if not, we do not tip. We used the local bus and took a day, for 5 pesos each, to go to Pilar Beach. aAbsolutely worth it! It is the nicest beach I have seen yet, fine sand and beautiful blue water and great for snorkeling or kayaking or suntanning. It was not busy there and enjoyed ourselves. I would go there again. There is presently new hotel development in that area and I heard opening in 2016. the beach may be overrun by that. So experience it now if you have the chance. We shopped at the little market on the corner. Took a day trip with our Taxi Guy-Osmani-He is the guy to have take u into Moron. He dropped us at the market downtown, and please be aware of the locals trying to give you the song and dance about new born babies and no money for diapers, they are duping the tourists out of their money and they work in pairs, told to us by a nice young man, I have a picture of one of the shysters and will post it later. Osmani took us to the crocodile farm cost was 3 pesos each, he was free of course because he is a local. I did not feel safe in Moron, so go with a tour from the hotel if you can.(we had booked but it was canceled because there were not enough tourists to go) Varadero is much safer for tourists! We took a taxi to Playa Prohibito, the fobidden beach, for lobster dinner and beers. It is Lenny`s Bar and Grill. It is a must do. It was the best lobster dinner with fish and shrimp and a 3 man band Coco Indio was entertaining the guests was a great time. I bought their CD PIN PIN, it is good, and they were so handsome too! In closing I would recommend the Melia Cayo Coco, for the right price. The best part THERE ARE NO KIDS!

“Better than expected”
Before we went we were worried about some of the negative reviews but we shouldn't have been. I think some of the negatives came from people keener on boasting about their range of holiday experiences than giving a realistic review based on a cheaper than average Caribbean holiday. We avoided the lagoon rooms due to comments about the smells and we did think that for us was wise, but people we met who were staying in them said they were great and had no problems. (Maybe smokers/non-smokers?). The range of food was good, not all of it to my taste but you didn't have to eat anything you didn't like there was plenty of other choice. The Italian restaurant was a Cuban interpretation of, just like an Indian restaurant in England is not like a restaurant in India. It was an interesting change and a quieter pace than the main buffet. Range of food and drinks at breakfast was amazing but the coffee a bit weak, stronger was available in the 24hr lounge and pool bars next door. When the wind dropped the mossies could get you but that's what repellant is for, some visitors hadn't brought any and they suffered, it and suntan cream are available in the shop but it's not cheap and the shop is only open during the day. Fishing from the hobbie cats was fun but for us was unproductive, the big game trip was again an experience but only two fish caught. That's why they call it fishing not catching. Much better value was a guided trip which can either be arranged before you go, at the marine sports centre on site or by grabbing a guide when they collect clients in the morning. English saltwater tackle gets laughed at, my tope fishing gear wasn't considered good enough for even small tarpon and we ended up barracuda bashing with borrowed plugs. The organised tour of real Cuba was interesting and puts the luxury of the hotel into perspective, but there was less begging in Cuba than Lima, Rio, Guayaquil, Manchester, London etc. The room had a couple of small niggles but the air con and fridge worked well and we had a mossie proof veranda, the room was only used for sleeping in and getting ready in so the scruffy light switch wouldn't matter to most. The hotel had a population of grackles which were about the size of blackbirds and as cheeky as robins, we loved them, others didn't. The tipping was the most confusing, you could be served by 5 or 6 different staff in the course of one meal, who do you tip? The Canadians seemed to just tip everyone every time, £2 for reheating a slice of bacon, £1 for filling a glass of water. The English tended to give at the end or sporadically but that's probably just the way we work. The Canadians did seem to get better service but some stay four times a year so are genuine friends with the staff too. But the important thing is that all the tips get pooled and shared, so if the guy who served you five times isn't there when you leave, tip someone else. The lounge bar has some real characters serving, so does the beach bar, and the pool bar; all are friendly and everyone seems happy. Snorkelling off the beach is so-so with little fish coming to be fed bread, also saw a barracuda. The headland on the left is better with a few reef fish and jacks and snappers, you can go the the reef itself on either a hobbie cat or the dive boat, it's not the Red Sea but it certainly isn't Anglesey. Vis was around 15m during my dives but on fishing trips you could see the bottom in 26m. Snorkelling was also available on a catamaran trip to Pilar beach, snorkelling was great but we didn't bother getting out at Pilar beach, it was just a beach. You can get to Pilar beach on the shuttle bus 5CUC for the whole day but it will take about 1.5hrs each way and again it is just a beach. To the right of the hotel there is a long and lovely walk on a virtually deserted beach but that will probably change when the new hotel is completed, there will be another 200 yds to walk to the deserted beach. It's been a long review but it was a great holiday which I want to repeat, with upgraded fishing tackle next time.

“Great vacation great week in Cayo Coco ”
ill be strait and to the point Hotel room are great , very clean, full equipe and confortable Ok the bed are not to the US standard but hey am not there to sleep am there for the beach the pool and all around fun in the Cayo Coco love the buffet and the a la carte .... speaking of the restaurant when I was there there working on the international restaurant so no supper on the lake with the sunset view , am told all should be done by the end of the years . Ill let the Melia correct me on the date . PS if you can speed the extra for the romantic supper by the pool ;)))) hint great moment to ask a question . Lobby bar all great the only thing they didn't have the Legendario on site :( so sad. The grounds very very clean no question there .... only problem is when there no wind you may need a little help from DEET bug spay my experience only 2 days were I needed a little help . Beach at low tied its great hi tied :( no much place in front of the hotel so go next door at the Sol there more room or ... take the double decker bus to Cayo Guilermo there the beach are just great ask the front desk get a day pass to Melia Cayo Guillermo it a nice day trip 45 min away. From the airport its 15 min away .... and all during my stay there was not once i heard a plane fly over head . note lagoon smell .... strait yes there a little but only when you walk toward your room and it last a few SECONDS in the room and on the deck there ZERO odor

“Another great time ”
This was our third visit to the melia and the staff and service get better and better the pool bar staff jarima,livan fg,Joel,Jordan,Orlando,Eddie,dago are fantastic, then you go the beach bar and jamil and jesus make you feel really welcome and the arena grill food is great and leandro is very attentive then you have the bosses Juan, Juan Carlos and jovell were very helpful and could not do enough to help can't wait for next October when we will definitely be back with what feels like family

“Second visit to paradise! ”
Just returned from another fabulous two weeks in paradise. Really cannot fault this hotel...lovely pool, its right on the beach, great cocktails and freshly cooked food (right in front of you) for all meals. Drinks service everywhere - whether you're lying by the pool or beach, my glass was never empty. Excellent speedy service from all staff despite the hotel being busy, perhaps even to capacity! Staff as always very friendly and welcoming remembering me and my mum from our last visit. Would like to mention in particular...Geirdy (cuban restaurant), Yamil (beach bar) and the two Livans (snack bar and lobby bar) for their excellent service. Spent every afternoon in the beach restaurant listening to the Cuban band, also enjoyed the nightly music/bands in the lobby bar.Also partook in rum tasting and learning how to make some Cuban cocktails which I would definitely recommend! I will be returning!

“The real holliday feeling ”
We were in Cuba for two weeks , Melia Cayo Coco is a lovely hotel, realy gorgeous They serve the best food of all the hotels we stayed in. The people working there are so friendly and always ready to help. The room we stayed in was really excellent, beautiful and very peaceful. A place to go back, back to beautiful Cuba!

“Happy Holiday ”
Best holiday had in years hotel excellent all staff great helpful and area out of this world tried two trips jeep safari with tour rep that was great but hire local trip out american car day that was brilliant showed use more local area Moron

“Always a great stay ”
We have stayed here 3 times now and each time has been excellent. It's very relaxing,the service is great and the staff are a big part of us returning. And if you love fly fishing this is place to go. We have already booked for April and can't wait to get back. Even though it is a all inclusive tipping goes a long way and it's greatly appreciated.

“7 Times first revue ”
This was our 7th holiday to this resort, it gets better every time.We were given a free upgrade to a lagoon room with a free bottle of rum and turn down service. The rooms have been totally refurbished to a high standard and the maid kept the room immaculate.We have made so many friends on previous visits which also include the staff, the staff at this hotel are it's greatest asset, from the gardeners ( the gardens are always immaculate ) to the management . The show Tuesday night in the pool was spectacular and not to be missed. We had a couple of trips to Lenny's bar for barbequed lobster and live music, well worth a visit. Many thanks to all at the Melia and we will see you all next year.

“2 week holiday ”
Me and my partner stayed for two amazing weeks at this hotel in October, we had the best time, staff everywhere couldn't do enough for you, beaches were gorgeous, rooms completely immaculate.. stunning gardens, the beach was gorgeous.... we are deffinately going back next year. Loved it....

“there are no words to describe it ”
believe me , there are no words to describe this resort, one of the best resorts of Cuba we seen there , Rooms are perfect, beach whitout breath , fantastic food ....i will back to Melia Cayo Coco next time i will back in to visit faboulus Cuba

“Another amazing stay at the Melia Cayo Coco”
We have not long returned from a 3 week stay at the Melia Cayo Coco & have to say we had the most amazing holiday here AGAIN!!..This was our second year at the Melia after going there last there for our friends wedding. This hotel really is fantastic. The staff are so welcoming & friendly...every morning you are greeted with a 'Good morning' or 'Ola' from all the staff...from the hard working gardeners to the bar staff & waiters/ waitresses....nothing is too much trouble for them. They look after all the guests so well. The Food here is second to none...so much choice & variety. It would be impossible to go hungry!! The chefs in the Dining room cook fresh meat or fish on the grill to your liking. The waiters / waitresses are fantastic....always pleasant & polite. We tended to sit at the same table for most of our meals & our waitress ( so sorry but cannot remember her name) would always look out for us & usher us to our table which she had already set up with our favourite drinks...it was a really nice touch. I really feel that the staff at this hotel are so genuine in their friendship..a few of them remembered us from last year & considering how many people they must meet every year I think that speaks volumes. The management of this hotel clearly choose their staff well. Kolian, customer services, was a joy to meet..such a nice young man who would go above & beyond to make sure that every guest was happy. And Juan ( food & beverages manager) was so approachable, friendly & helpful. Kolian & Juan are great assets to the Melia. As always, a big thankyou to Yamil ( at the beach bar), Levan, Djago, Eddie, Jordan, Tony, Joel & young 'estudiante' in the pool bar for looking after us so well...day & night. And & massive big thankyou to Yarima at the pool bar who provided me with my early morning coffee every day. There is nightly entertainment & the entertainment staff work so hard...big hello to Pepe & Alex..2 great guys. The Aqua ballet show is breathtaking. I would highly recommend this hotel to anybody ( & the big plus being it's adults only!!)..the pool area is great..the beach is stunning..the staff are the best I have encountered...& the food & drink is plentiful..all these ingredients add up to the 'perfect' holiday. We will definitely be returning for our 3rd visit soon. Lastly, I have to say that the Thomas Cook rep at the Hotel, George, was absolutely fantastic. It was a pleasure to meet him.

“Wonderful place ”
Returned from the Melia on 12/11 this was our fourth visit to this fantastic hotel , we met up with lots of old friends and quickly made some new ones . We were upgraded to a lagoon room as returners which was lovely , the a--la-cart breakfast was very good and served wonderfully by Amilkar and the other staff , all the staff at the hotel are very good but some are excellent and go that extra mile to make your stay very special ,Amilkar as I have mentioned gives great service at breakfast and at the beach grill , Oswaldo in the resteraunt is one of the most attentive and curtious waiters I have ever met . The pool was very clean , and the gardens well kept , sadly George the gardner was not there due to having a back problem , my only advice to anyone going would be to take plenty of mosquito repellent. Oh and dont forget your fishing tackle . Thank you once again to all the staff at the Melia for a wonderful holiday see you all soon .

“Fabulous ”
This is the best hotel in Cayo Coco. Wonderful beach, great pool, super venue, fantastic staff. We had a brillant time. The trips are magic though check out the dolphins and snorkelling at the mangroves - you'll be laughing!

“A wonderful time at the Melia Cayo Coco! ”
A lovely small all inclusive hotel that included some wonderful staff members that made our stay feel like home. Stayed on the Lagoon side so we had a sit down breakfast in an intimate restaurant. The lobby was always filled with new people to meet and wonderful music. Loved the al a cartes especially the Italian (fun with Andres). Staff very friendly, hard working and helpful. Had a lovely lunch at the sister Melia and visited Pilar Beach. Great one hour trip. Nearby market was fun and interesting. Nightly shows were great. Loved Melia Cayo Coco.

“Feels like " HOME " ”
We have just returned from our fourth holiday in the Melia, we have had a wonderful time once again all the staff are so friendly and helpful, Pepe is amazing such a great personality, he does a brilliant job, Yamalet in the dining room is fantastic nothing is to much trouble for her and she has become a friend, Charles makes the best omelette ever, and his smile will brighten the darkest day, we had our same room again 7324 which we find very central to everything, it is clean and comfortable. We ate twice in the Italian restaurant and once in the international all meals were lovely, food in the self service restaurant is good and plenty of choice, we love the pool and the beach, unfortunately lots of weed on the beach this time but the staff worked tirelessly against what is after all nature, it didn't give us any problems, they did a great job. Entertainment pretty good. all areas spotless, we are off to book again, WE LOVE THIS PLACE,

“10 visits & looking forward to returning! ”
Just returned from another wonderful week at the Melia Cayo Coco. This time 6 of us in our group & we all had a great time. The weather was amazing, although in checking the forecast prior to our departure, it looked like we were in for some rainy days. That didn't happen. A 1 min. splatter of rain one day, a shower one evening, otherwise our holiday in Cayo Coco was just lovely sun & great temperatures. The ocean was calm enough to swim in most days & very clear. Lots of seaweed at the beginning of our stay, but the hotel does its best to clear it each morning. Later in the week, the seaweed subsided. Some people complained about what washed up on the beach.....really, can the hotel control Mother Nature? This property is very clean, rooms are fairly basic compared to other 5* standards, however, one has to remember Cayo Coco is in Cuba! They do the best they can! The sheets were changed daily & the rooms well cleaned. Water pressure was excellent & we always had hot water no matter what time of day. The grounds are lovely & the gardeners work very hard each day keeping it beautiful! Our only criticism was that the lounge chair areas poolside under the palapas were not adequately cleaned. People would take drinks, food etc there in the evenings & leave a mess for those arriving in the morning. This observation was made already to the hotel & I'm confident it has been addressed. The Lobby bar entertainment is very good. We especially enjoyed seeing "The Family" play again. Ubaldo was there one evening... he has a great voice. Most nights we were too tired to stay up for the shows which begin at 9:30 but the ones we did watch were excellent. The "Water Show" was outstanding, not to be missed! Not sure of the name of it, but one held in the lobby bar area, featuring "Stevie Wonder" was a hoot! The energy of the entertainment team is incredible. Many of them are on the property all day & still full of pep for the evening shows. The food at this resort we find excellent. Lots of variety. Love the pizza, pasta & various grilling stations where there is lots of choice of many cuts of meat & fish. Cuban Day offers a BBQ near the beach restaurant at noon with excellent music & entertainment. Cappucino at the lobby bar in the mornings was amazing, as was the Spanish Coffee there! The International Restaurant on the lagoon is under construction. Now their menu is being offered at the Cuban restaurant in the evenings. We had an amazing dinner there last week! Giselle whom we remember from previous holidays at the Melia is just great. The Italian restaurant is very good. Portions are generous, so ordering all the courses would be way too much food. We found the wine quality there better than other locations of the resort. Now for the staff....Violetta has left, & Gypssy is her replacement. She is a very charming & capable young woman, & I'm sure she will do well. There are so many employees worthy of mention, but I'd be here for hours if I named them all. Special to us were Tamara & Geide who work in the "international's" breakfast area temporarily located at the Italian Restaurant, also a gentleman who works with them in the mornings whose name I can't recall; Charles & Fernando who work in the buffet are amazing cooks, Florencia makes the best crepes in the evenings, Livan, Joel, Eddy & Yarima (best mohitos) at the pool bar are incredible; Joseph, Silva, Andy, & Grimmy are great bartenders! Idolina who works at the Italian restaurant is wonderful. Yeni in the Lobby bar is always smiling, as are the students who work both there & in other locations. Know I've missed many names. The employees are just terrific! My friends & I really enjoyed the water aerobic classes, with Yaneisy & Alex being our favourite teachers this time! Year after year we get to know the staff better & it is amazing that they remember us! With so many guests over the year, the Cubans are incredible for remembering a face. We take lots of gifts & feet they are very appreciated. Things for children especially, like shoes, undies, vitamin C, toothpaste, toothbrushes are welcome. For adults we take items they are challenged to buy like disposable razors, deodorants, hair products, perfume & body lotions. We rarely felt we needed to tip, but usually did. We found some of the staff at the buffet were a bit "controlling" that we sit in their areas. I didn't like feeling pressured to sit in a particular location on a regular basis, so didn't. We noticed that most people tipped, but It was amazing in some of the specialty restaurants that quite a few patrons didn't leave even a peso! The staff work very hard, are very attentive & earn so little. Tips mean so much to them. We understand that money is shared unless the guest says "this is for you" & hands the money directly to the employee. We have only been home just over a day & already can't wait to return!

“First trip but we are going back. ”
Just back from a fantastic two weeks in the Melia Cayo Coco. How good was it? Well we have already booked to return in June next year. It is difficult to say why it was so good, the combination of very friendly staff, a well thought out and beautifully landscaped resort and some very tasty and varied food certainly made it special. Arrival. We flew from Manchester to Jardines Del Rey airport (CCC) which is only about 15-20 minutes from the hotel. Our Thomas Cook Rep, ?Jungle? George met us at the airport and escorted us to our hotel. We were greeted at the hotel with sparkling wine and a damp towel to refresh us. Cuban dancers were doing their stuff to entertain us while we waited to check in. This didn?t take very long as there were plenty of staff on to cope with the volume. Gardens The rooms are arranged in two story buildings. These are scattered around the gardens and also over the lagoon. The gardens are very well landscaped with an excellent selection of different plants and trees. There are frequent seating areas located in and around the grounds. A fleet of gardeners maintain the gardens and outside spaces and like the rest of the staff are very friendly and always greeted us when we went past. Room. We had booked a superior Lagoon Room and we were very pleased with this. It had air-conditioning which we used to keep the room cool and the mosquitos out. It had a very large bed that was very comfortable but possibly too large for just two people?. There were also various cabinets for storage and a rocking chair with table. There was a minibar with beer and soft drinks. This and a large bottle of water were checked and replaced daily. We also were given a bottle of sparkling wine, a bottle of rum and a bottle of Whiskey. The bathroom had a large walk in double shower, toilet and bidet in one section. A wash hand basin in the other, opposite which was a double wardrobe with ironing board, iron, two umbrellas and a safe as well as some shelving for clothes. There was a couple of blankets and extra pillows which certainly weren?t needed given the temperature remained around 30 degrees C the entire holiday. Our room stood on the lagoon which the balcony overlooked, it had a couple of chairs, a table and two sunbeds. Our room got the sun in the late afternoon so we frequently enjoyed a rum and cola before getting ready for the evening. Bars There are several bars in the resort. We never used the beach bar so can?t really comment on it but it looked nice and seemed quite popular. While we went to the beach in the morning we used the pool area after lunch and also the pool bar. This provided snacks and drinks 24 hours a day. We didn?t see one of our favourite waiters, Dago, for a few days and we had assumed he was on leave but it turned out he was on the night shift at the pool bar ? it is open 24/7. We used the Billiard Bar most evenings for our drinks before dinner. This overlooks the lagoon and as the name suggests has a couple of billiard tables as well as a dart board. The bartender, Silva, was very amusing and after the second evening remembered what we had ordered previously bringing them out to us on the balcony. He also was willing to play snooker with people that couldn?t find a playing partner. The lobby bar was the main bar area and served the best drinks. It was usually very busy in the evening but there was extra seating outside. The best coffee I had was in the lobby bar when we were served by Dago. He told us it was made Cuban style. The music bar opened after the main entertainment finished, we never visited it but heard it was great fun where everyone enjoyed themselves practicing the dances they learned earlier ? maybe next time! Restaurants As we were in a superior room we were offered breakfast in a different restaurant. At the start this was the international restaurant but after the first week it was closed for ?re-realisation?. The breakfast venue then moved to the Italian restaurant. It was a shame as the International Restaurant was our favourite venue. There are three speciality restaurants. Although one is used for superior breakfasts their main use is in the evenings. Not all were open every evening and when the International restaurant was closed then the Cuban restaurant became the International on alternate nights. There are frequently musicians playing in these while you have your meal. Tamara, Amilkar and Juan Felipe were brilliant and kept us fed and amused at breakfast time. A great team. I wish I knew the name of the lady chef as she was also very friendly and helpful providing a wonderful selection of breakfast nibbles. We also had a very nice guitar player keeping us entertained. Thank you to the ?Pink Panther?. As already mentioned Las Caletas - the original International restaurant on the lagoon - was the best venue but the Italian had the best food and we went there most. The Cuban restaurant is down at the beach. It seemed a bit bare. Lots of empty space and not very inviting. My wife also said the toilets there were infested by mosquitos. The main restaurant is buffet style, this serves a variety of different food, changing every day. Cold meats and cheeses, a good variety of salads, soups, pizza and breads, different fresh pastas and sauces, a speciality selection that changed every day, a hot food selection and vegetables, raw meats and fish that are cooked on request and a variety of deserts and ice creams as well as flambéed bananas with pancakes and ice cream each evening. There were wines that you could pay extra for but the house wine was normally very acceptable. We ate most lunches on the outside terrace there and were exceptionally well looked after by Laimy and Vivian. These two ladies have been together since schooldays and it shows. They know each other so well and work together beautifully. Thank you both so much for your wonderful hospitality. Pool and beach We went to the beach most mornings and the pool in the afternoon. We had no problems getting sun beds but the hotel wasn?t full. There was generally a couple of beds free in both locations. It may well be a problem if there were more people about. The beach was long and narrow. On several days of our holiday there was an extra high tide and the beach was mostly underwater. It was fun when the tide was just reaching the sun beds but it rendered the beach virtually unusable for a couple of mornings. The pool is lovely but there is only one. There are cabanas both for couples and for larger numbers. These were very nice but toward the end of the holiday we found some people were reserving them with towels and then not using them. The pool varies in depth depending on area but is never very deep. I would guess 1.5 m at its maximum. Entertainment The animation team run activities from 9am until 5:30 pm. Then there are private lessons at 5:30 pm, bands and singers in the lobby bar from 6pm to 9:30. Then a show at 9:30 followed by further entertainment in the lobby bar and finally it moves to the music bar until about 2am. It would be hard to be bored. The daytime activities run from yoga to aqua aerobics, archery, volleyball, nail painting ? thanks to Miva for the lovely flowers, dancing and Spanish lessons. These activities take place generally around the beach in the morning and the pool in the afternoon. Some activities take place in the sports centre behind the tennis courts. Of the 9:30 shows, the best was the aqua ballet followed by the 1970?s shows. The hotels shows seem more fun when they are in the lobby area as everyone gets involved. The theatre shows are good but would be better if more guests attended. The team are fantastic and never stop working, they are so friendly and always remember your name if you attend any of the activities. My wife attended the aqua classes and really enjoyed them. The water volley ball with Alex was really entertaining to watch, very competitive and lots of fun. Staff We had two occasions when the staff were not as good as we had come to expect. Once down at the Arena Real (Cuban Restaurant) for lunch when the waiter kept trying to get us to have the barbequed food rather than order from the A La Cart menu which was what we wanted and another time in the main restaurant when the waitress seemed to be ignoring us. These were exceptions to the rule as all the staff were friendly and helpful. There are several people we have to call out as being exceptional. These are Dago, Laimy, Vivian, Tamara, Amilkar, Juan Felipe , Livan F.G. and Alex. I think these being mostly food and beverage staff shows where our priorities lay. We should also mention Senor Juan from Seville, the food and beverage manager. He walks the resort from early in the morning to late at night ensuring everything runs smoothly. He is always ready to stop and chat making sure all guests have everything they require. Other. We would recommend going for the VIP check?in for the return trip. This gives you access to a lounge with soft seating, food and drink included together with priority boarding. We didn?t go on any trips although there was a frequent Melia bus to take you to other Melia hotels in the area where you can use the facilities and they have larger beaches. We will try it on our next visit. We had everything we wanted at the Melia Cayo Coco and saw no need to go elsewhere. I know we didn?t see the real Cuba but then we wouldn?t have gone to the Cayos if that is the type of holiday we wanted. We had a couple of days of rain when we were there but swimming in the pool or sea in the rain was invigorating and it added rather than detracted from the holiday.

“Comfortable, welcoming as always, no surprises. ”
We have visited this resort many times and are never disappointed. The quality of food is exceptionally high with a huge selection to choose from especially in the main buffet. It seems that all rooms have been upgraded with new bright decor and improved bathrooms. Management appear to have realized that most people are happy to determine how they will spend the day. Activities are less intrusive but guests are able to participate as they choose.as befits an adult-only hotel. Guests are able to return home relaxed, not wearied by a constant party-hearty atmosphere.The staff are cheerful, welcoming and totally courteous. Extensive renovations are underway. An improved gymnasium is under construction and a storm-damaged restourant is being rebuilt more substantially than the previous structure. We look forward to the new, improved Meliá.

“Amazing experience ”
This trip was the most amazing experience we have ever had........hands down. From the moment we arrived we were made to feel like we were guests of honor. The facilities were immaculate, the food was amazing, and the staff were the most accomodating we have ever seen . From Alex who was the most gracious host we have ever seen to Andreas in the Italian al a carte, Levan who made us feel we were Number 1, Yamil at the beach bar who always had a smile which made all at ease and of course Juan(the food and beverage manager) who always seemed to be everywhere and ensured that everyones experience was his main priority. We will definately be back as soon as we can and will recommend to all we know.

“Cuban delight ????”
We stayed at the melia cayo coco from 29th October -12th November 2014. We flew with thomas cook , the food on the plane was very good? We quickly collected our suit cases , then we was greeted by our rep "Jungle George"he did a excellent job in telling us everything we need to no about the resort, excursions and general cuban information within 15 minutes we was at the hotel, where we was greeted by champagne, dancers, union jack flags & ballons checkin was quick then off to our room ? Suit cases followed shortly after Food , drinks, & all staff was excellentonly thing to improve this lovely compact resort is free wifi ? We met some lovely people , Danny & Nicola also Rob & Christine we enjoyed your company ps hope Yenni gets better she does a great job , also Yoa , Tony , Pepe, Alex & many more do a great job doing long hours for a small wage Thanks to everyone at melia cayo coco for a great 2 weeks ?

“"Fantastic Resort" ”
After traveling different destinations, and heard so many stories about Cuba, Good and Bad, we decided to try this destination. We booked a week from Oct. 24th to Oct 31st 2014 at the Melia Cayo Coco. Reading all kinds of reviews on Trip Advisor, we decided this was the hotel for us. Let me tell you, we were not disappointed. The trek from the airport to the resort is barely 15 minutes. We left Montreal around 9 a.m., and we were sitting in the lounge having a martini by around 1. The check in was quick, and the staff was delightful, and we received a glass of champagne at check in. Our room was 7322, and yes, there is some usage to the resort, but is it very well maintained and clean. Our room was very comfortable, and this is the first time that I sleep in the morning. There is an I-pod docking station in the room, and I would suggest that you bring a 220 to 110 converter to plug in the docking station, or any battery charger etc. that you bring with you. The washrooms at the lounge are something to see. There are flowers on the urinals, and you can look outside at a zen garden. The staff is just fantastic at this resort, from the waiters, to the gardeners, to the bartenders, they are all great. The food was some of the best, but when we have a chance between steak or fish, we pick fish. We did try the three a la cartes, and the food was all good. The International ?Las Caletas? was under repair, so the beach restaurant was used instead. The buffet and a variety of food, and all that I tried was very good. We enjoyed the beach restaurant ?Arena Real? the most, and Alberto our waiter needs a special mention. Also, the Son del Rio 5 pc band at lunch was superb. I suggest that you make it out to Cuban day at the beach, lobster was great. The entertainment at this resort was the best. Before supper, there was always the piano music at the lounge, followed by different live music every night. The shows at the theatre were also very good, followed by more live music at the lounge. We never made it out to the disco, so I can?t comment on this. The beach was nice, but when the tide is high, the water reaches the pelapas, but when the water recedes at low tide, then there is plenty of beach to be had. We loved the pool, and the animation team. We participated in a few dancing lessons, and water aerobics, but rum tasting was surely the best. Thanks Pepe and Miguel (the bartender) for such a great time. Some of the comments that I would like to emphasize, this is an adults only resort. Thank you for having a non-smoking section in the lounge. The drinks are fantastic, not watered down. The service is to be commended. I have no problem recommending this resort. I would surely return in a heartbeat at Melia Cayo Coco.

“Melia Cayo coco ”
After 15 years of being a guest at this resort, Its still a beautiful resort...having an Amazing Staff...Fabulous fishing...Excellent food given its an Island...and best all of all....Very good value for your money... Joe Pitino

“first visit to Melia cayo coco Oct 2014 ”
first impressions are everything !!! upon arrival we had a fantastic welcoming by staff , who had made every effort in giving us a taste of what was in store for us and the other guests....great entertainment, friendly staff who could not do enough for you, even down to the gardening staff and cleaning maids. Wide choice of food, with the chiefs always trying to ensure you had whatever you wanted. Rooms cleaned daily with fresh bedding and towels. We did not only meet lovely helpful and friendly staff, we also met other lovely guests, many of these were repeat customers..so what does that tell you!!! Planning to go back next year...even looking into getting married there... thank you for making our first visit to Cuba so memorable.

“You Gotta stay here!!! ”
Best holiday we have ever been on. This was our 4th time at the Melia Cayo Coco. The staff are simply amazing and would do anything for you. They are very personable. The rooms are very good and the cleaning staff are great. Meals were amazing and they always have a great variety and will do whatever they can to get you what you want. The beach is close and the pool is nice. The animacion team was amazing this time around, putting on great shows and mingling with all the people during the day. Emiliedy, Mavi, Pepe, Alex, and Ismary were all great. ANy qustions about customer service? Lisdy was great!! Our best waiter was Livan in the Lobby, his attention to detail and his memory were amazing. The other bars...Yarima, Joel, Silva were all great. We visited some of the other resorts as they are cheaper, however they are more run down and not as nice. In speaking with other guests at these other resorts they want to come try the Melia. You should too. It is great.

“Fantastic Hotel ”
Well what can I say about the Melia? It is a fabulous complex in a beautiful part of Cuba. The food, staff & atmosphere are top notch. The buffet style restaurant has a million different choices I defy anyone to NOT find something they eat. The water aquatic dance troupe show are amazing. The entertainment staff put on some fab shows too. This is an adult only hotel and I thought I'think would be strange not seeing kids but it wasn't.

“2 weeks in August ”
Great 2 weeks in August. Great location and the staff were the best of ever come across so friendly and helpful. Food and drink absolutely fantastic and really enjoyed the whole trip. Wouldn't hesitate in recommending to a friend.

“fabulous resort”
can't say enough about the staff @ melia. always polite and on the ball. we had a couple of technical difficulties in our room.: one call to the desk and a technician would show up within ten minutes. food was good varied and certainly plentiful. brochure indicated 5 restaurants when there was actually 3 operating. a lot of the guests were brits who came for the fly-fishing. who knew that it was world class and about 1/2 price of anywhere else? i think the resort could do itself a favour if they advertised this a bit more. also there was no place to rent equipment.having said this we plan to return next year w. fly rods. btw: although signs abound about not being able to reserve the beach loungers etc: everyone ignores this. go early, claim your place and blythely ignore those less fortunate. the only people who couldn't understand this were a pair of russians who seemed to want to further putin's hegemony onto unclaimed parts of the world. they came and set up directly in front of us when there was vacant beach to the left and right. by setup i mean 1 foot in front. when i questioned this rationale they shrugged. BTW: bring mosquito repellant or endure 2 sunset hours of discomfort oh well... first world problems

“2week holiday and can't wait to return again :) ”
Best holiday we have ever been on. Staff were amazing and would do anything for you. There were many staff to choose as your fav but ketty from the buffet breakfast and lunch was mine. please thank her for such a great time. So polite and friendly <3 love Dan and Danny xx Hotel grounds were lovely and clean as was everywhere else on the complex. Met lots of great couples from all over the world as was so laid back and everyone seemed really happy. Even when it rained for a couple of days) I would recommend staying in this hotel to anybody and really look forward to booking again for 2015 Thank you Dan & Daniel 8213 (22oct-5nov)

“Our 3rd trip to heaven ”
We have just returned from our 3rd trip to Melia Cayo Coco .Arrived on 22nd Oct for two weeks . Loved everything about the holiday . Seeing staff again . A big thank you to Oman and Beatriz in the breakfast buffet restaurant ,Charles the greatest omelette chef . Orlando in the pool bar at night . And Leandro in the beach restaurant . The weather was a bit hit and miss but so what , cant understand people complaining about the weather try blaming mother nature . Room was clean and did the job . Food all good and plenty of choice . Same old problem guests reserving sun beds around the pool and on the beach every morning the hotel should really stamp this out . Who wants to get up at 6am to get a sun bed . The only other issue was the waitress service during the day in the lobby bar the female staff are lazy we ordered our first drink tipped as we always do then got ignored and had to get up 3 times to get a drink . They wandered around doing nothing . Apart from a few little niggles we had a wonderful time and will be returning again next year .

“holiday of bliss ”
we booked this holiday as it was recommended to us via a friend and by family. we wanted a holiday where we didn't have to do anything, well what can I say!!!!!! this was the place from the moment we arrived at the hotel we knew we had chosen the right place. There was drinks and hot towels waiting for us as we walked in the staff on the front desk were very efficient and checked everyone in ASAP. we had booked a superior lagoon room we were give the number of the room and the our bags were dropped of for us. I couldn't fault the room it was fantastic the view across the lagoon made my day as it was perfect just what I wanted when I booked it. im a fussy eater at the best of times so for me the buffet restaurant couldn't of been any better the food was fantastic such a good selection and the catering staff, waiters and waitresses are so devoted to the work I felt quite humbled , I wish some of the people over here were like that, to be honest the thing that really made our holiday where the staff in the whole complex they where the friendliest people I have every met when we have been on holiday anywhere from the gardeners to the bar staff even some contractors that where in repairing some furniture. it shocked me how nice and friendly they all were that's why im booking to go again next year. a quick message to the management team you have a great bunch of staff they are a credit to you and your hotel and the melia group as a whole and I will highly recommend your hotel to everyone thanks for having us and look forward to coming back next year

“Wonderful honeymoon to remember ”
After spending a week travelling around the West of Cuba having a wonderful time seeing the exciting sights of Cuba we were wondering how our All inclusive resort would compare. Having never been all inclusive before we didn't know what to expect. It was like paradise. We found out we had been upgraded to a lagoon room. It was beautiful. With the honeymoon package we also had a romantic meal in the wedding gazebo plus breakfast in bed. Without all this it was pretty special. The Staff were friendly and helpful. Nothing was too much trouble. The entertainment staff made sure we weren't bored and there was lots to do day and night. If you just want to relax you could. The beach was a step away although it is a small beach and sometimes can disappear completely when the tide is in and the pool was lovely. The size of the resort was just right, not too big and not too small. It is situated on an island off Cuba with a causeway to join it to the mainland which makes it a perfect escape. You are able to travel to the mainland and I would recommend a trip to it. You could visit any of the hotels in the chain and there was even a small market for souvenirs. Even though it rained a lot it did not spoil our honeymoon as going in hurricane season we were prepared. The food was amazing in the buffet section and the food in the 3 restaurants was delicious. We would recommend this hotel and would love to return. The Adults only made it great for our honeymoon but a great place to make new friends as well.

“We are returning dec 13 2014 ”
We were so happy with the service, the food was wonderful. The resort helped us spend our 50th Wedding Anniversary they made us feel so special. We are returning to celebrate my husband's birthday 19th of December and to make special memories for our Christmas in Melia Cayo Coco 2014. Looking forward to seeing the wonderful staff.

Nice ..
The Meliá Cayo Coco Hotel, built on the islet of the same name and one of the many keys that make up the Jardines del Rey (King's Gardens) archipelago, is located in a beach area known as Las Coloradas. The establishment is by a fine-sand beach surrounded by dunes covered by a strip of palm trees. A beautiful coral reef spreads one kilometer off the coast. The hotel is 15 kilometer from Cayo Coco's International Airport and provides excellent options for ecological trekking, bird watching and nautical sports, including catamaran rides.

Only for adults Ups!!!!!
This All-inclusive “Only for adults” 5-star hotel is located in Cayo Coco, a small island in the Jardines del Rey archipelago off Cuba’s northern coast and connected to the mainland via a 17-km (11-m) paved causeway. It is built overlooking a clear turquoise blue sea, in a marvellous virginal environment and is highly recommended for couples seeking peace and intimacy.

Melia Cayo Coco
We stayed at the Melia Cayo Coco from the 26th March 2011 for two weeks. We booked with First Choice and having had a fantastic holidy with them last year to Mexico, we were really looking forward to our trip to Cuba. We were unbelievably disappointed! We had money stolen from our hotel safe and the management were incredibly rude and unhelpful at sorting the problem out. We couldn't believe the way they treated us and handled the situation, it was very upsetting. Another guest also had money taken so keep an eye on all your valuables. The resort is more 3 star than 4 star plus. The rooms and bathrooms are dated and we have heard it is due for refurbishment later this year which says it all - it is now looking tired and is in need of an overhaul. We had to upgrade to a lagoon room when we arrived as our garden room was dark and gloomy with one dirty white chair on a concrete block as the outside space. The lagoon room was better but still not very modern or attractive. The food was basic and dull. As a vegetarian, I had to survive on tomato pasta and salad for a fortnight - not what you'd expect from a large 4 star plus resort. When I asked for a vegetarian meal in the Cuban a la carte restaurant, even some vegetables, I was told no, the chef will not prepare you anything, so we had to leave! Very disappointing. My partner is a meat eater and he found all the meat and fish options to be very average. The food at the pool bar is greasy and basic. The phone calls from the lobby are astronomical - we made a 10 minute call and a 14 minute call and it came to over £60! The mini bar was hardly ever re-stocked, even though we kept phoning reception and asking for it to be re-filled. The room upgrade entitled us to sparkling wine, flowers, guaranteed dinner reservations, VIP mini bar etc. which we had to ask for and still never received. There were many more problems we encountered, including a disastrous excursion to Havana with no coach booked for the trip and then no seats booked for us on the return flight to the resort so we were stranded in Havana airport for hours! Overall, we were whole-heartedly disappointed in the resort and I would not recommend it in any way. In all honesty, by the end of the fortnight I could not wait to get home! If you are thinking of booking this hotel, based on our experience, I would strongly advise you to think again.

Nice Melia Cayo Coco
Hi, spent 3rd week of April at the Melia Cayo Coco, Cayo Coco, Cuba. We have been to Cuba 4 times before over the last 8 years. This is an unbiased, objective view and I can compare to the Paradisus Holguin and Playa Alameda Varadero. We picked it as a last minute having booked 2 weeks before mainly due to what was available re flight times from Ottawa. Price was very good compared to what we would have paid during high season. We were willing to drive to Montreal (from Ottawa) as we would have got a better selection for available resorts throughout Cuba but the flight times were all late evening so we would have lost the better part of our first day of vacation. I’ll break down by subject:

Melia Cayo Coco
My wife and I stayed at you're hotel for 1 week, from the 18th to the 25th of february. We want to congratulate you first on the first class service all the employees gave us. Every one, from the waiters to the freont desk clerks, were professionnal and courteous. The animation team was also great to have fun with. The site is beautiful and the beach is tremendous. We want to mention a special thanks to employees that made our stay even more joyfull. The maid of our room, Maria Esther; two nice chefs of the buffet Joerge Luis and Fernando and the waitress Ainaldys...Bravo! We travelled with Sunwing from Montréal, Québec and were very pleased with the service to. Some points at the hotel could be worked on. There are not enough chairs on the beach and not trashcans big and miising a few on the site. The equipments of the gym are not secure enough. The massage service is vey poor. And only one restaurant la la carte you are able to go to during your stay, is not enough. The Melia hotel is a good hotel were to relax, to be well served and attend to and for the great beach.

first class Melia Cayo Coco
we took off from manchester on time with thomas cook,we arrived at hotel very soon after the airport.check in at hotel was great with plenty of champagne to great you we where allowcated our room s/cases followed on buggie 10 minuts after,our room very specious with a very large balcony.we where just behind the rooms on stilts had good views on the sunsets. we started getting friendly with the staff on day two the main buffet in mornings was the best we have ever had for choice,food was good lunch&dinner,for that extra touch at night try the continental restaurant&italian but book them asap, on day two, yes well olando&jose in the pool bar what a laugh we had with them there is 2pool tables in the bar i even got taught pool by mick from canada he was a laugh!. the entertainments staff very good&very friendy,the beach was very clean also beach towel servise spot on,try the snorkling just down the beach great, nothing was to much trouble for any of the staff, even cabin crew &pilots stayed at the hotel that says a lot in our eyes,we also had a laugh with them. well we have been back nearly 3weeks cant wait maybe to go back soon,i had tears in my eyes when bus arrived to take us to airport, very good holiday& hotel go for it thats what we say a1 first class.

Melia Cayo Coco
Overlooking the clear blue-green waters of the sea and its coral reefs and close to a beach of fine white sand, the All-Inclusive Meliá Cayo Coco hotel complex enjoys a supremely beautiful setting For adults only (guests aged 18 and over)

Excellen t Melia Cayo Coco
My husband and I went on our honeymoon to Melia Cayo Coco from June 12 to 19, 2011. We were very pleased to see that the people at the resort were expecting us and they had everything prepared for us. We were greeted with a glass of champagne and checked in privately as promised. They then told us about all the extras we would get as honeymooners - we didn't even have to ask or remind them! They also told us that they gave us the best room in the whole resort and we found out that we got an even higher room upgrade than we were supposed to get. We walked to our room and were amazed at how clean and huge our suite was. There was a kitchen area, sink with fridge underneath, another lounging area, then 3 steps up to the bedroom with a massive king-size bed, another lounging area, dressing room and bathroom, plus a big screened-in porch and a wrap-around balcony. The room was in pristine condition, it was spotless and everything worked perfectly. The first thing we did was take a shower and there was plenty of hot water and water pressure was very good. In fact, we never ran out of hot water while showering the entire time. The air conditioner worked beautifully. We actually had two separate A/C switches to control the temperature in the lower area and the bedroom area. We actually found that the A/C worked a little too well - we came back to the room on our first day and all the windows had condensation on them and the room was freezing cold! We had a bit of a laugh about that and kept the temperature more reasonable from then on. On the first day, our fridge had bottles of water in it but no soft drinks or beer. Before leaving our room we called the number right beside the phone and asked for beer and soft drinks. We left one peso on top of the fridge and when we came back that day, the fridge was stocked with beer, more water, club soda, and soft drinks. From that day on, our fridge was replenished every day (we only left a tip the first day). If they see that you're drinking it, they'll re-stock it. The resort was simply amazing. Our first day walking around was very surreal for us. We kept saying, "Are we really here? Is this for real?" The resort has many paths, lots of vegetation and palm and coconut trees all over the resort. The flowers are beautiful and the groundskeepers work very hard to maintain everything. Walking down one of the beach paths through the trees, you can see little hermit crabs scuttling around (the big ones come out at night!) and lizards. The people at the resort were so good to us the entire we were down there. Our first couple of days there we would give a peso the first time we were served by someone new at breakfast, lunch, and dinner as a nice gesture. This makes them happy; one peso goes a long way for these people and they rely on our tips to provide for their families back home. And when you think about it, if one peso means getting excellent service, making a new friend, and being treated like royalty, then it's really no big deal. After we had met most of the staff, we would only tip occasionally at lunch, but we would always tip at dinner, especially at the a-la-carte's.

Wonderfull Melia Cayo Coco
We only went to the pool once because we are beach people. But I really enjoyed the pool, the water was very refreshing and the atmosphere at the pool was very relaxing and nice. The beach was gorgeous. You can see the different shades of blue in the water as you look out. We were there somewhat off-season so it was very nice for us to hang out at the beach because it was pretty quiet. I can remember a few days, lying under our beach hut and all I could hear was birds and the ocean waves and there was no one else around. It felt like it was only us in the entire world - and after planning a wedding for a year, this de-stresser was much needed! Because the Melia is the end resort of the 8 on the island, you can walk to the right and just keep going and going and it is so nice and relaxing. The water itself was very nice and the temperature was perfect. Nicely refreshing but not too cold - just perfect. We had a blast watching for the bone fish in the water. You can see the huge schools of bone fish in the water if you watch the water. You will suddenly see what looks like a shadow under the water. We were lucky enough to have brought our own snorkel gear (HIGHLY RECOMMENDED) and we found ourselves in the middle of a school of bone fish. On our last full day there, we were swimming with thousands and thousands of them and it was truly amazing! We then saw 2 huge barricudas which were hunting the school of bone fish. I was a bit nervous but the barricudas were not interested in us at all! We followed it as it circled the school of bone fish and got to witness a real-live ocean hunting experience. It was truly amazing and I will never forget that as long as I live.

Very Nice
As honeymooners, we got several upgrades and extras. Our room was upgraded tremendously. We only paid for a standard room and wound up with the best room in the resort. We also got a vase of flowers one day with a bottle of champagne in our fridge. We then got a 1.4L bottle of white rum. We also got an invitation for a romantic dinner for 2 with a special menu. It was a very nice dinner. We also received a music CD with some romantic cuban music on it. Another really nice thing was that they had a cuban wedding for us. All the newlyweds were invited to Casa Cubana to attend a second wedding ceremony. We signed a certificate and even had to kiss in front of everyone again!

As honeymooners
As honeymooners, we got several upgrades and extras. Our room was upgraded tremendously. We only paid for a standard room and wound up with the best room in the resort. We also got a vase of flowers one day with a bottle of champagne in our fridge. We then got a 1.4L bottle of white rum. We also got an invitation for a romantic dinner for 2 with a special menu. It was a very nice dinner. We also received a music CD with some romantic cuban music on it. Another really nice thing was that they had a cuban wedding for us. All the newlyweds were invited to Casa Cubana to attend a second wedding ceremony. We signed a certificate and even had to kiss in front of everyone again!

Melia Cayo Coco
We're going back next Spring - but for 2 weeks this time - one week was not long enough!

Resort Melia Cayo Coco
Most of the rest of our opinions have been mentioned in other reviews; again we feel the rating is not 4 or 5 stars by comparison to other countries, but it may be for Cuba. The main area I feel they need to remedy is the public restrooms plumbing. Most toilets were not working and an unpleasant atmosphere. Also the lobby for all the use it gets especially during poor weather, is short on seating and needs to be upgraded. The Melia Cayo Guillermo has much more spacious grounds and beach and we enjoyed it very much on our 1 day visit there by bus. If the weather had been better we would have gone back there again to go to Pilar beach which is supposedly the best on Cayo Coco.

The best -Melia Cayo Coco
Simply the best. Awesome staff, excellent food, well kept grounds, beautiful rooms and of course the beach - white, soft. Returned home less than two weeks ago and I'm ready to return for another great time. EXCELENTE!

Counting the days until we return there !!!
Just came back today the 22nd of March from the resort . I , along with my 2 sisters went for a much needed vacation away from the crazy winter and lets say that we are looking into returning in November ! People / staff were friendly and catered your every need always with a smile , food was AWESOME , and the accomodations were great . We went crazy in the eveing with the live dancing shows that were at the hotel then ending the night with the DISCO and then a walk on the beach after 2:00 am . IT WAS JUST A WONDERFUL EXPIERIENCE FOR US . This was our 1st time and do not regret the choice we made. I recommend this hotel to everyone who would like some relaxing time away from noise and would give it a 5***** . Counting the days until we return there !!!

We love Cuba so much
We’ve just returned from another wonderful holiday at the Melia (our 6th) and again have no complaints other than the time went so fast. We flew with First Choice from Gatwick on 28th of Jan and landed at Cayo Coco just in time for Orlando and Joseph opening the bar, it was so nice to see them again. After an early night we were up early the next morning and carried on where we left off last year and enjoyed every minute of our two weeks. There have been lots of changes to the hotel over the years but the Cuban people are just as nice and friendly and always ready to help in any way they can. Like most people, we took lots of presents, clothes, Mach 3 blades, sunglasses, pens, paper, toothbrushes, and so many other things which don’t cost a fortune and we take them for granted but are greatly appreciated in Cuba. We love Cuba so much we have booked our 2011 winter break, again at the Melia Cayo Coco and are counting the days ‘till then.

Melia Cayo Coco
A group of 12 of us went there for the second week in November. We chose this resort based on the idea that they have no kids there. What a good choice. We were able to walk the beach of cayo coco and went to visit every hotel there. The melia was the nicest of them all! By Far! If you are going there you made a great choice! One thing though...if you go remeber to bring some sort of clock. there were no clocks in the room which made it hard to know the time. We were able to try all three resturaunts there. They were all good but remeber that it is a different culture than what we are use to and some people tend to forget that. You will have a great time. The staff were the best I have ever seen!

A Paradise Melia Cayo Coco
Myself and my partner have not long returned from Melia where we had a superb 2 weeks there. The staff were definetly the highlight of our holiday all were very cheerful and courtious, Gracias again. We visited all restaurants and found only the Cafe Bar (24 hour) very dirty and smelly but again staff were polite and good fun hola to Lozano. I myself had a massage and was appauled at what the gent done, he is not qualified to massage (torture), went to day spa and got proper massage. The beach was breathtaking same as the pool. All in all I will return to Melia fab holiday! Animation team were the best!

Excellent Melia Cayo Coco
I returned a week ago from a weeks visits to paradise known as the Melia Cayo Coco!. I traveled with two friends and we couldn't have been happier. I had e-mailed the Melia prior to going to ask about traveler's cheques as several reports had said they could be a problem in Cuba. I was quickly responded to by Eduardo, head of reception, an assured that traveler's cheques were of no problem provided they were not in US funds, and currency could be exchange 24/7. We made a point of seeking Eduardo out and thanking him for responding to our requests and inquiries prior to our arrival. We too had read many reports mostly positive but several negative as well. At first we found negative reports disheartening, but we decided our holiday would be what we made of it, so we went with a positive frame of mind. All i can think is that the negative reporters could NOT have stayed at the same resort as us!!

Melia Cayo Coco
The resort itself is beautiful. Well maintained, spotless, and well designed. Though there are 50+ building with accommodations, the way they are spread out, you never feel crowded out by other travelers. In fact usually the only time you might encounter "crowds" would be at the pool. The beach is narrow, by many standards, but we found it a plus, we didn't have to go far from our beach lounges to the water. It was also cleaned and maintained daily. More people tended to gather in the vicinity of the beach bar area, but we traveled farther down the beach, for a little more elbow room and quiet, just the sound of the ocean instead of the beat of the music. We only spent one day by the pool and found it to be more crowded and a much hotter spot to be. The beach area always had a breeze and some days an actual wind, but it was a warm wind, this aided in keeping the beach area cool and refreshing, where as the pool area was more closed in so you felt the heat there more.